Brittany Randall
Tallahassee,Florida
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
13
13
years of professional experience
Work History
Business Manager
Florida A&M University - University Housing Department
Tallahassee, Florida
02.2022 - Current
- Serves as Business Manager for the Office of University Housing and is responsible for the department's overall direction and management of fiscal responsibilities
- Prepares Annual Operating and Legislative Budgets with supporting schedules as required to prepare and administer department budgets
- Prepares reports for the Director to include internal and external entities regarding data requests
- Designs, develops, and implements sound fiscal programs for the department
- Coordinates the effectuation of multiple budgets and associations for the department
- Informs all Housing staff of relevant University Regulations and Internal Operating Procedures and provides access to all related documents; Conducts and documents performance evaluations promptly for the team following University Regulations and Internal Operating Procedures
- Work closely with the Residential Housing Association with plans, services, fundraisers, orders, and continuous ways to thrive as an organization
- Responsible for accessing and processing all student employment applications and contracts for employment within the department, including resident assistants, desk assistants, student success mentors, and the residential housing associations team
- Upkeep of the department's foundation account and processing of Direct Disbursement Request forms
- Created, managed, and executed strategic business plan and communicated company vision and objectives to motivate teams
- Process vital documentation, complete forms, and handle confidential information to authorize services such as background checks levels 1 and 2
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members, which consist of over 100 employees within the department
- Assist with training new hires for Other Personnel Services employees and student staff on appropriate protocols and customer service standards
- Cultivate and strengthen lasting client relationships using firm issue resolution and dynamic communication skills
- Work closely with the campus partners to promptly handle safety, maintenance, issues, and service requests
- Facilitate quarterly training for the Human Resources and Budget Team updates within OUH.
- Supervisor of Program Assistants, Resident Directors, and Coordinators who oversee OPS staff
- Communicated with customers and vendors positively with particular attention to problem resolution
- Prepare and process contracts between vendors and the University Housing office before submitting them to the legal team
- Ability to communicate effectively, verbally and in writing
- Ability to gather, interpret, report, and/or edit information
- Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations
- Ability to prioritize, organize and perform multiple work assignments simultaneously
- Ability to evaluate process effectiveness and develop change or alternatives
- Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices; and Ability to establish and maintain effective working relationships
Senior Fiscal Assistant
Florida A&M University - Plant Operations & Maintenance Department
05.2019 - 02.2022
- Input and reviewed all Plant Operations and Maintenance requisitions for completeness and input in Peoplesoft and entered external charges into the AIM system
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Track purchase order status regularly and provide information to appropriate parties
- Receive subsidiary records and prepare appropriate monthly billings to reimburse Island Gasoline Fuel, Purchased Utilities, and Maintenance charges
- Monitor department accounts to ensure Account Receivables are posted appropriately
- Prepare financial reports regarding the status of funds reimbursed to the department
- Work with both internal and external stakeholders
- Ensure contracts are in place for agreements over $5,000 If not, an executed agreement must be submitted to legal for approval
- Process payments and documents such as invoices, journal vouchers, and statements
- Responsible for managing complex problem-solving for upper management to complete projects on time and within budget
- Developed monthly, quarterly, and annual profit and loss statements and balance sheets
- Processed payments related to services from maintenance, moving, set up, paint shop, and building services.
Data Processor
Hillsborough County School District - Tampa, Florida
03.2016 - 07.2018
- Prepared full-time equivalent reports twice a year for State audits for elementary students
- Attend Pre-FTE and regular FTE with the Principal for an annual state audit
- Responsible for assigning over 200 elementary students to classrooms and teachers
- The student ratio, the minimum number of pupils enrolled, and students with Individualized Education Programs and 504 plans are all coded correctly, receiving proper services
- Responsible for coaching and supervising student assistants assigned to work in the Student Affairs office in the on-the-job training class
- One assisted four Assistant Principals within the Office of Student Affairs at a high school of almost 400 students
- Interact daily with students, parents, school personnel, and other visitors
- Work closely with the Guidance counselor, local police department, and social worker, providing demographic information on students missing excessive days
- Assist families who were considered homeless with resources
- Monitored data entry processes and worked to improve efficiency and performance
- Collaborated with other departments to enforce data accuracy and enhance productivity
- The Preserved customer confidence and protect operations by keeping information confidential
- Assists with irate parents—diffusing situations before speaking with the principal.
Operations Intake Coordinator
Well Care of Florida - Tampa, FL
07.2015 - 03.2016
- Guide policyholders towards resources that can assist them with medical decisions
- Document inquiries, forward information to the appropriate department, and research/resolve discrepancies
- Assist with research and resolution of claim denials/complaints
- Contribute to increased customer satisfaction ratings by applying superior conflict resolution and problem-solving skills
- To implement project management techniques to overcome obstacles and increase team productivity
- Answered over 100 calls daily during open- enrollment and provided new clients with the required paperwork to initiate service.
Manager
K9 Audio Incorporated - Tampa, FL
05.2011 - 09.2013
- Responsible for all clerical tasks, including answering incoming calls, greeting customers, and providing ongoing customer service
- Generate sales reports and maintain spreadsheets
- Responsible for filing sales tax through the Florida Department of Revenue quarterly
- Upkeep all bookkeeping
- Interviewed, hired, and monitored volunteers as needed for workshops
- Manager handling day-to-day business operations
- Responsible for travel to various conferences and workshops throughout the year
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers
- Generated revenues yearly and effectively capitalized on industry growth
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- First year grossed $100,000 in revenue
- Tracked trends and suggested enhancements to challenge and refine the company's product offerings.
Education
Master’s degree - Public Administration
Florida State University
12.2023
Bachelor of Arts - Criminal Justice
Florida A&M University
04.2021
Skills
Finance and Administration
Policies and Procedures
Budget Accounting
Operations Management
Strategic Planning
Business Acumen
Analytical/Problem Solving Skills
Supervisory & Leadership
Campus Relations
Decision Making
Timeline
Business Manager
Florida A&M University - University Housing Department
02.2022 - Current
Senior Fiscal Assistant
Florida A&M University - Plant Operations & Maintenance Department
05.2019 - 02.2022
Data Processor
Hillsborough County School District - Tampa, Florida
03.2016 - 07.2018
Operations Intake Coordinator
Well Care of Florida - Tampa, FL
07.2015 - 03.2016
Manager
K9 Audio Incorporated - Tampa, FL
05.2011 - 09.2013
Master’s degree - Public Administration
Florida State University
Bachelor of Arts - Criminal Justice
Florida A&M University
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