Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brittany Randall

Brittany Randall

Denver,CO

Summary

Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. A confident Implementation Specialist with expertise in rectifying issues while installing applications and implementing best practices.

Overview

10
10
years of professional experience

Work History

Enterprise Services Consultant

Salesloft
Denver
08.2021 - Current
  • Served as project driver and authoritative source for customers implementing Salesloft.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Oversaw implementation for over 10,000 sales personnel throughout 31 professional service engagements.
  • Configured implementation parameters based on customer requests and personal inspection of clients' revenue workflows and business needs.
  • Built relationships with customers and community to promote long term business growth.

Implementation Supervisor - SaaS

Procare Solutions
Denver
01.2021 - 07.2021
  • Led team of seven implementation specialists
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.

Client Implementation Specialist

Procare Solutions
Sacramento
01.2020 - 07.2021
  • Implemented daily webinar training initiatives to incoming clients in order to streamline onboarding. By creating group webinar sessions, 350-400 clients on average each month are able to be trained. This improved onboarding turnaround times and efficiency within the implementation team.
  • Responsible for implementation of larger franchise and enterprise customers to ensure standard and consistent training for all sites.
  • Delivered high level of professionalism and support to each client, upholding company's commitment to service.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations specifically to client needs.

Account Manager

Procare Solutions (Formerly Kinderlime)
Sacramento
02.2019 - 06.2020
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Established new processes to improve account and market tracking. This included improving tracking of new clients as they were onboarded and monitoring potential churn.
  • Implemented weekly trainings and webinars to existing clients to improve client engagement.

Leasing Specialist

Inland Business Systems
Sacramento
08.2018 - 02.2019
  • Collected, completed and processed lease applications.
  • Worked with account executives to facilitate smooth transactions and close deals.
  • Provided daily support and reports to sales representatives and account executives.

Client Success Manager

ProctorU
Folsom
12.2016 - 02.2018
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
  • Responsible for maintaining relationships of the top 50 clients of South Western and Central United States as well as Western Europe. Responsible for annual check and maintaining relationship in for 201 additional clients within territory.
  • Tailored customer relationships by determining expected needs and then finding correct solutions to ensure successful outcomes.
  • Frequently met with top clients to promote satisfaction and notify all parties of any upcoming changes. Including, on-boarding and training new and existing clients for fundamental understanding of current features.

Assessment Services Representative (Data Entry)

ProctorU
Pleasanton
11.2013 - 12.2016
  • Uploaded and verified information to company's scheduling and billing system. Managed data and ran daily reports to ensure that details were accurate and live.
  • Corresponded daily with clients to verify data received and offer assistance as needed.
  • Communicated internally to other departments to guarantee company wide understanding of upcoming events and changes.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
08.2024

Skills

  • Conflict resolution
  • Process improvement
  • Creative problem solver
  • Detail-oriented
  • Professional phone etiquette
  • Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Outlook)
  • Google Workspace
  • SalesForce CRM
  • Customer service and support
  • Training oversight
  • Client relationship management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Enterprise Services Consultant

Salesloft
08.2021 - Current

Implementation Supervisor - SaaS

Procare Solutions
01.2021 - 07.2021

Client Implementation Specialist

Procare Solutions
01.2020 - 07.2021

Account Manager

Procare Solutions (Formerly Kinderlime)
02.2019 - 06.2020

Leasing Specialist

Inland Business Systems
08.2018 - 02.2019

Client Success Manager

ProctorU
12.2016 - 02.2018

Assessment Services Representative (Data Entry)

ProctorU
11.2013 - 12.2016

Bachelor of Science - Business Management

Western Governors University
Brittany Randall