Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. A confident Implementation Specialist with expertise in rectifying issues while installing applications and implementing best practices.
Overview
10
10
years of professional experience
Work History
Enterprise Services Consultant
Salesloft
Denver
08.2021 - Current
Served as project driver and authoritative source for customers implementing Salesloft.
Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
Oversaw implementation for over 10,000 sales personnel throughout 31 professional service engagements.
Configured implementation parameters based on customer requests and personal inspection of clients' revenue workflows and business needs.
Built relationships with customers and community to promote long term business growth.
Implementation Supervisor - SaaS
Procare Solutions
Denver
01.2021 - 07.2021
Led team of seven implementation specialists
Coordinated and managed internal projects and assignments to deliver seamless rollout.
Evaluated and defined internal and customer needs, implementing processes to address requirements.
Organized project implementation resources and leveraged expertise to assist organizational rollout.
Client Implementation Specialist
Procare Solutions
Sacramento
01.2020 - 07.2021
Implemented daily webinar training initiatives to incoming clients in order to streamline onboarding. By creating group webinar sessions, 350-400 clients on average each month are able to be trained. This improved onboarding turnaround times and efficiency within the implementation team.
Responsible for implementation of larger franchise and enterprise customers to ensure standard and consistent training for all sites.
Delivered high level of professionalism and support to each client, upholding company's commitment to service.
Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations specifically to client needs.
Account Manager
Procare Solutions (Formerly Kinderlime)
Sacramento
02.2019 - 06.2020
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Established new processes to improve account and market tracking. This included improving tracking of new clients as they were onboarded and monitoring potential churn.
Implemented weekly trainings and webinars to existing clients to improve client engagement.
Leasing Specialist
Inland Business Systems
Sacramento
08.2018 - 02.2019
Collected, completed and processed lease applications.
Worked with account executives to facilitate smooth transactions and close deals.
Provided daily support and reports to sales representatives and account executives.
Client Success Manager
ProctorU
Folsom
12.2016 - 02.2018
Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
Responsible for maintaining relationships of the top 50 clients of South Western and Central United States as well as Western Europe. Responsible for annual check and maintaining relationship in for 201 additional clients within territory.
Tailored customer relationships by determining expected needs and then finding correct solutions to ensure successful outcomes.
Frequently met with top clients to promote satisfaction and notify all parties of any upcoming changes. Including, on-boarding and training new and existing clients for fundamental understanding of current features.
Assessment Services Representative (Data Entry)
ProctorU
Pleasanton
11.2013 - 12.2016
Uploaded and verified information to company's scheduling and billing system. Managed data and ran daily reports to ensure that details were accurate and live.
Corresponded daily with clients to verify data received and offer assistance as needed.
Communicated internally to other departments to guarantee company wide understanding of upcoming events and changes.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT
08.2024
Skills
Conflict resolution
Process improvement
Creative problem solver
Detail-oriented
Professional phone etiquette
Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Google Workspace
SalesForce CRM
Customer service and support
Training oversight
Client relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.