BRITTANY RANDOLPH
Summary
Business Manager with over 15 years of extensive expertise in enhancing office efficiency and ensuring compliance with local regulations. Skilled in customer service, and office management, with a proven track record of fostering productive relationships with clients and vendors to support strategic growth. Committed to driving operational excellence through effective communication and management.
Overview
14
14
years of professional experience
Work History
BUSINESS MANAGER
JB Excavation & Septic
06.2015 - 03.2024
- Streamline office operations, enhance efficiency, and ensure compliance with local regulations
- Manage QuickBooks for accurate invoicing and payments
- Coordinate clerical tasks to optimize productivity and support business objectives
- Implement filing systems to improve document retrieval and reduce administrative errors
- Facilitate communication and correspondence to strengthen client and vendor relationships
BENEFITS ADMINISTRATOR AND OFFICE ASSISTANT
Direct Marketing Group
09.2017 - 06.2018
- Streamline benefits administration processes by managing member cards, claims processing, and maintaining accurate patient records while ensuring compliance with industry standards
CUSTOMER SERVICE REPRESENTATIVE
Alorica
08.2014 - 06.2015
- Delivered excellent customer service, resolving client issues and managing appointments
- Updated patient records per industry standards, ensuring data accuracy and compliance
- Explained member benefits clearly, processed claims, and ensured understanding of coverage
CNA, MED AIDE
Mosaic Omaha
11.2011 - 05.2013
- Utilized organizational skills to improve care processes, leading to measurable patient satisfaction
- Collaborated with team to deliver superior care, fostering a supportive and efficient environment
- Delivered compassionate care in long-term residential setting implementing medication protocols
- Coordinated daily care activities for residents, ensuring medication compliance, documenting health changes, and maintaining accurate medical charts
- Managed emergency responses in high-stress situations, implementing crisis protocols while maintaining resident safety and facility procedures
- Partnered with healthcare team to develop and execute personalized care plans, ensuring optimal health outcomes for residents
CUSTOMER SERVICE REPRESENTATIVE/ OVERNIGHT OUTAGES
Kelly Services, Inc.
04.2011 - 10.2011
- Generated service orders, assisted in account changes, and processed outage requests
- Resolved issues swiftly, ensuring minimal downtime and enhanced customer satisfaction
CUSTOMER SERVICE REPRESENTATIVE
West Employment
09.2010 - 02.2011
- Managed high-revenue accounts, ensuring service continuity and equipment orders
- Enhanced account retention through diligent follow-ups and service transfers
- Developed new accounts, contributing to significant revenue growth
Education
HIGH SCHOOL DIPLOMA -
Millard North High School
Omaha, NE01.2010
Timeline
BENEFITS ADMINISTRATOR AND OFFICE ASSISTANT
Direct Marketing Group
09.2017 - 06.2018
BUSINESS MANAGER
JB Excavation & Septic
06.2015 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Alorica
08.2014 - 06.2015
CNA, MED AIDE
Mosaic Omaha
11.2011 - 05.2013
CUSTOMER SERVICE REPRESENTATIVE/ OVERNIGHT OUTAGES
Kelly Services, Inc.
04.2011 - 10.2011
CUSTOMER SERVICE REPRESENTATIVE
West Employment
09.2010 - 02.2011
HIGH SCHOOL DIPLOMA -
Millard North High School
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