Tonyce Gustave
Coppell,Texas
Summary
High-energy Manager successful in building and motivating dynamic team. Cultivates a company culture in which team members feel comfortable posing questions, concerns and contributing new ideas that drive company growth. Organized and diligent with excellent written, oral and interpersonal communication skills. Strong ability to analyze and administer training with a high degree of quality of service. Ability to manage multiple projects while adhering to contractual agreements of individual clients.
Overview
13
13
years of professional experience
Work History
Processing Manager
Selene Finance
04.2021 - Current
- Analyze staffing requirements, managed personal schedules for direct reports to maintain continuous production
- Improved loan processing efficiency by streamlining mortgage application procedures and implementing new software tools.
- Managed a team of mortgage professionals, ensuring high-quality customer service and timely loan closings.
- Developed customized repayment plans for borrowers in financial distress, mitigating potential losses.
- Streamlined processes for reviewing and approving loan modification requests, increasing efficiency and productivity.
- Assisted in the development of training materials for new hires in the loss mitigation department, promoting consistency and best practices.
- Negotiated settlements with borrowers, achieving mutually beneficial outcomes that minimized financial risk to the organization.
- Implemented early warning systems for detecting potential credit risks within the loan portfolio, allowing proactive action to minimize losses.
Default Resolution Supervisor
First American Mortgage Services
06.2019 - 04.2021
- Analyze staffing requirements, manage personal schedules for direct reports to maintain continuous production
- Streamlined loss mitigation processes for improved efficiency and reduced turnaround times in case resolutions.
- Managed a team of loss mitigation specialists, ensuring adherence to regulatory requirements and company policies.
- Evaluated borrower eligibility for appropriate workout solutions based on established criteria and guidelines from investors or insurers.
- Created detailed reports on loss mitigation activities to provide key insights for senior management decision-making processes.
- Conducted group and individual training as a Subject Matter Expert (SME).
Loss Mitigation Auditor Supervisor
Albertelli Law
07.2017 - 06.2019
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Collaborated with cross-functional teams to develop comprehensive loss mitigation solutions for at-risk borrowers.
- Assessed borrower financial situations and identified appropriate loan workout options, ensuring compliance with regulatory guidelines.
- Negotiated mutually beneficial payment arrangements between lenders and borrowers, minimizing the risk of foreclosure.
- Improved customer satisfaction ratings by providing timely, accurate, and empathetic assistance to borrowers facing financial difficulties.
Sr. Title Curative/Examiner
Chronos Solutions
03.2016 - 06.2017
- Examine property titles ranging in complexity to determine status of title and establish chain of title
- Review, interpret, compose documents to ensure a clear title defect e.g
- Surveys, plat maps, and mobile/manufactured homes
- Ensured resolution steps taken to clear title discrepancies and meet insurability standards
- Adhere to changes in workflow, processes as implemented to ensure a speedy resolution and quality
- Expert in mobile home conversion process.
Supervisor
Ursus Holdings, LLC
10.2012 - 03.2016
- Managed piolet projects with high degree of quality with minimal service breakdowns
- Inspected and analyzed reporting
- Interviewed, trained, and managed a direct report of twenty
- Drafted and conducted quality assurance of disclosures, security instruments and conveyances
- Recorded corrective mortgages, modification of mortgages, partial releases and conveyances.
Contractor- Auditor Underwriter
Bank of America
04.2011 - 10.2012
- Assess the validity of origination frontline audit deficiencies; justify and/or dispute the finding standards
- Examine and remediate deficiencies to determine eligibility, completeness
- Review mortgage files for potential fraud and inconsistencies between the modification and origination loan
- Verified income calculations and assets for HAMP, NON-HAMP and HARP modifications.
Education
Bachelor of Arts - Technical Writing
University of North Texas
Denton, TX12.2011
Skills
- Land records analysis
- ResWare
- Critical Thinking
- Research and Analytical
- SoftPro
- Project Management
- Title Processing
- Microsoft Office Proficient
- Teambuilding
Timeline
Processing Manager
Selene Finance
04.2021 - Current
Default Resolution Supervisor
First American Mortgage Services
06.2019 - 04.2021
Loss Mitigation Auditor Supervisor
Albertelli Law
07.2017 - 06.2019
Sr. Title Curative/Examiner
Chronos Solutions
03.2016 - 06.2017
Supervisor
Ursus Holdings, LLC
10.2012 - 03.2016
Contractor- Auditor Underwriter
Bank of America
04.2011 - 10.2012
Bachelor of Arts - Technical Writing
University of North Texas
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