Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Reaves

Vinemont,AL

Summary

Dedicated and long term employee looking to branch into the field of surgical technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Some related education already obtained and enthusiastic to further it,

Overview

6
6
years of professional experience

Work History

Customer Service Executive

FuzionUSA
03.2018 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via online chat, website ticket support, and email.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled contracts.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Optometric Technician

Trussville Vision Care
04.2018 - 03.2019
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.

Education

Associate of Science - Surgical Technology

Gadsden State Community College
Gadsden, AL

GED -

Sowela Technical Community College
Lake Charles, LA
11.2014

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Issue Escalation
  • Satisfaction monitoring
  • Technical Support

Timeline

Optometric Technician

Trussville Vision Care
04.2018 - 03.2019

Customer Service Executive

FuzionUSA
03.2018 - Current

Associate of Science - Surgical Technology

Gadsden State Community College

GED -

Sowela Technical Community College

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Brittany Reaves