Brittany Redding
Orlando,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Liberty Dental
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Ma' Bells Ice Cream Shop & Food
12.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Followed food safety practices and sanitation guidelines.
Prior Authorization Representative
Cotiviti Healthcare
06.2024 - 11.2024
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Verified eligibility and compliance with authorization requirements for service providers.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Representative
Symphony Placements- Maryland DHS
01.2023 - 02.2024
- Answer inbound phone calls, providing information regarding state programs.
- Update customer account information
- Respond promptly to customer needs, inquiries, & general questions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved customer complaints and addressed emergency requests and needs.
Eligibility Specialist
Department of Economic Development
06.2020 - 01.2022
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
Hotel Front Desk Receptionist
Howard Vernon Motel
05.2014 - 01.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Scheduling
- Call management
- Microsoft Office Suite
- De-escalation techniques
- Multi-line phone talent
Timeline
Customer Service Representative
Liberty Dental
10.2024 - Current
Prior Authorization Representative
Cotiviti Healthcare
06.2024 - 11.2024
Call Center Representative
Symphony Placements- Maryland DHS
01.2023 - 02.2024
Eligibility Specialist
Department of Economic Development
06.2020 - 01.2022
Cashier
Ma' Bells Ice Cream Shop & Food
12.2018 - Current
Hotel Front Desk Receptionist
Howard Vernon Motel
05.2014 - 01.2016
High School Diploma -
Cornerstone Christian Correspondence School
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