Brittany Redmon
Indianapolis,IN
Summary
Top-performing, service-oriented leader with over six years of outstanding experience, and track record of accomplishments in project management, facility services, management, business operations, strategic planning, customer service, food service, and leadership. A dynamic communicator and strategic thinker; able to set priorities to maximize potential, and provide outstanding service to clients and customers; Goal oriented and personable, known for possessing a strong work ethic, and showing exemplary capabilities in improving the customer experience
Overview
12
12
years of professional experience
Work History
Custodial Group Leader
Indiana University-Purdue University Indianapolis, IUPUI
07.2017 - Current
- Awarded the Custodial Group Leader for a team of professional and contracting Janitorial staff for the
- University in the area of Campus Facility Services
- Trained new associates on equipment and machines
- Implemented a carpet cleaning program, then trained coworkers
- Developed an updated cleaning checklist that elevated the consistency of custodial activities throughout buildings on campus
- Interacted with customers and clients on a daily basis to ensure high levels of customer service
- Responsible for checking all areas to ensure that proper cleanliness is maintain to the highest level
Building Services Worker
Eli Lilly and Company
05.2013 - 06.2017
- Services Worker for SBM, a janitorial contractor for, ; executing high-level strategic development plan
- Instilled a focus on the customer experience
- Demonstrated teamwork by working with departments on housekeeping and maintenance concerns
- Inspected facilities and grounds to ensure that proper upkeep of both were maintained
- Completed floor care tasks such as routine mopping as well as stripping, buffing, waxing, and burnishing hard surfaces and vacuuming and shampooing carpets
Patient Care Assistant
St Vincent Hospital
06.2011 - 07.2012
- Assists in the update, development, and maintenance of program materials, packets, and other printed materials.
- Assists with the orientation/on the job training of new staff. Completes work orders and contacts appropriate staff when requested to support the environment of care.
- Prepares correspondence to support the administrative functions of the assigned team; all correspondence is neatly formatted and checked for appropriate spelling and grammar, all documents are the current version, and outgoing Certified mail meets USPS standards.
- Serves as ADPAC, TMS Administrator, PIV Sponsor, Timekeeper/backup Timekeeper, and EARR Superuser.
Performs upgrades and provides profile updates.
- Participates in scheduling/phone audits and reviews to ensure effective scheduling practices.
- Enters the patient into the computer system, selects the provided account with requested testing, and prepares a patients room for X-Ray.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
Education
AS - Business Administration
Indiana Institute of Technology
01.2021
Associate - Science
Skills
- Certifications and Licenses
- Food Handler Certification
- Additional Information
- AREAS OF EXPERTISE
- Program & Project Management
- Conflict Resolution
- Customer Experience
- Communication
- Organization
- Facility management
- Customer service
- Retail
- Food service
- TECHNICAL SKILLS
- Proficient user of business technology:
- MS Word/Excel/PowerPoint
Timeline
Custodial Group Leader
Indiana University-Purdue University Indianapolis, IUPUI
07.2017 - Current
Building Services Worker
Eli Lilly and Company
05.2013 - 06.2017
Patient Care Assistant
St Vincent Hospital
06.2011 - 07.2012
AS - Business Administration
Indiana Institute of Technology
Associate - Science
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