Brittany Redmond
Greensboro,NC
Summary
Communicative and Dedicated service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound and outbound calls and emails, sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Highly-motivated and Hard working employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Agent Services Coordinator
Suddath
Jacksonville, FL
07.2022 - 04.2024
- Schedule surveys
- Customer outreach
- Inbound & outbound scheduling
- Order registration
- Placing orders on local services
- Dispatch to driver communication
- Resolved customer issues
- Responded to inquiries and issues
- Collected and documented orders
- Conducted customer service surveys
- Report tracking
- Third party scheduling
- Creating estimates
- Coordinated activities between agents and other departments to ensure smooth operations.
- Analyzed data from customer surveys to identify areas where improvement was needed.
- Maintained relationships with clients by responding promptly to inquiries or requests for assistance.
Move Coordinator
Lawrence Companies
Roanoke, VA
06.2019 - 07.2022
- Customer service
- General office work
- Scheduling appointments
- Move coordination
- Processing payments
- Military relocations
- Occasional face to face customer assistance
- Incoming and outgoing calls
- Collaborated with internal departments to ensure timely delivery of goods.
- Analyzed customer needs to determine best shipping methods for cost savings.
- Identified cost-effective transportation solutions for customers' orders.
- Worked closely with sales team to provide information about product availability and shipping options.
- Created and sent price quotes to potential customers.
- Informed upper management or department heads of items loaded or problems encountered.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Completed or assisted with difficult or skilled tasks.
- Monitored warehouse operations to ensure accuracy in inventory tracking.
- Maintained detailed records of all shipments, deliveries, and related documents.
Benefit Advocate
United Healthcare Group
Greensboro, NC
09.2016 - 10.2019
- Researched, evaluated and recommended benefit plans for clients.
- Provided comprehensive benefit advice to employers and employees in accordance with applicable laws and regulations.
- Conducted employee meetings to educate on the benefits of various health care plans.
- Assisted clients in understanding their rights under COBRA and other state mandated programs
- Resolve member/provider issues including benefits, eligibility and claims.
- Accountability and ownership for follow-up work needed to resolve issues.
- Refer to clinical programs; as appropriate.
- Identify, anticipate member issues to prevent future calls
- Maintain confidential information of members.
- Proactive outbound provider calls on behalf of members to solve any billing, coding, or submission issues.
- Monitor multiple databases.
- Work with members to ensure they have a full understanding of their benefits
- Checked accuracy and completeness of benefits applications and documents.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
Education
GED -
Wilson A, Tech
Dix Hills, NY 02-2009
Skills
- Property Management
- Strong Organization
- File Maintenance
- Policy Enforcement
- Appointment Scheduling
- Meeting Coordination
- Document Preparation
- Office Administration
- Data Collection
- Scheduling
- Call Management
- Product Knowledge
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Information Security
- Microsoft Office expertise
- Filing
- Clerical Support
- Multi-Task Management
- Problem-solving abilities
- Prioritization
- Report creation
- High-energy attitude
- Critical Thinking
- Customer Education
- Courteous demeanor
- Positive and professional
- Order Processing
- Team Development
References
References available upon request.
Timeline
Agent Services Coordinator
Suddath
07.2022 - 04.2024
Move Coordinator
Lawrence Companies
06.2019 - 07.2022
Benefit Advocate
United Healthcare Group
09.2016 - 10.2019
GED -
Wilson A, Tech