Brittany Reed
Pittsburgh,Pennsylvania
Summary
Experienced relationship builder and critical thinker with over fifteen years of experience in project management, creative work, and customer experience.
Expertise in synthesizing complex information and communicating ideas and details cross departmentally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager
JazzHR
04.2022 - Current
- Spearheaded partner integration technical strategy and internal processes.
- Cultivated and maintained positive vendor relations to build strong partnerships.
- Responsible for building integrations that have brought in nearly $900,000 annual recurring revenue in first year.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Senior Team Lead, Customer Support
JazzHR
04.2021 - 04.2022
- Promoted from Team Lead to Senior Team Lead October 2021.
- Managed team of 15+ team members and scaled team to 5 tier structure.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed training program and reduced time to onboard new members by 1 month.
- Oversaw recruitment of entirely new team, hiring highest qualified individuals to build team of top performers.
- Worked cross departmentally to streamline processes, improving team efficiencies.
- Oversaw multiple additional teams including career page building, data imports, and new customer quality assurance.
Senior Customer Support Specialist
JazzHR
11.2018 - 04.2021
- Promoted from Support Specialist to Senior Support Specialist December 2020.
- Maintained high levels of customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Troubleshot system bugs and determined root cause customer issues to resolve product or service complaints.
- Hired and trained team members on operating procedures and company services.
- Designed company career websites.
Manager of Student Engagement & Partners Relations
Athena Study Abroad
07.2016 - 10.2018
- Promoted from Coordinator of Outreach and Alumni Services in March 2017.
- Oversaw and advised entire student experience from recruitment to alumni.
- Developed and maintained company partnerships and recruitment strategy.
- Created promotion materials and resources to increase student engagement.
- Primary company graphic and web designer.
- Extensive recruitment, travel logistics, and budgeting.
- Designed and managed ambassador programs.
Program Specialist
Athena Study Abroad
10.2013 - 07.2016
- Promoted from Enrollment and Design Assistant in September 2014.
- Relocated to Pittsburgh, PA.
- Lead student admissions officer.
- Trained and on-boarded new outreach staff.
- Developed marketing and communication strategies and material.
- Engaged and advised prospective students.
Education
Bachelor of Arts - Organizational Communication And Fine Arts
Capital University
Columbus, OH05.2013
Skills
- Product Management
- Project Management
- Interpersonal Communication
- Attention to Detail
- Process and Documentation
- Customer Service
- Critical Thinking
- Strategic Development
- People Management
- CSS, HTML, Photoshop
- Public Speaking
Certification
Certified Scrum Product Owner, Scrum Alliance - March 2022
Interests
- Gardening + House Plants
- Celtic Music
- Travel
- Playing Music
- Hiking
- Fantasy Fiction
- Drawing
- Interior Design
- Photography
- Pottery
- Cycling
Timeline
Product Manager
JazzHR
04.2022 - Current
Senior Team Lead, Customer Support
JazzHR
04.2021 - 04.2022
Senior Customer Support Specialist
JazzHR
11.2018 - 04.2021
Manager of Student Engagement & Partners Relations
Athena Study Abroad
07.2016 - 10.2018
Program Specialist
Athena Study Abroad
10.2013 - 07.2016
Bachelor of Arts - Organizational Communication And Fine Arts
Capital University
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