Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brittany Reed

Brittany Reed

Clinton,MS

Summary

Customer Service Supervisor with a strong track record in driving team performance and enhancing operational efficiency. Expertise in fostering effective communication and implementing continuous improvement initiatives to elevate customer satisfaction and contribute to overall company success.

Overview

20
20
years of professional experience

Work History

Production Planner/Scheduler

Hitachi Energy
Richland, Ms
01.2026 - Current

Coordinated production schedules aligning with customer demands to optimize resource allocation.

  • Analyzed inventory levels to ensure adequate supply for production needs.
  • Collaborated with cross-functional teams to streamline manufacturing processes, reducing bottlenecks.
  • Maintained production documentation for compliance and tracking.
  • Managed material requirements planning using SAP systems for efficiency.
  • Implemented continuous improvement initiatives that enhanced workflow effectiveness across production lines.

Production Supervisor

Nissan North America
Canton, MS
05.2022 - 09.2025
  • Supervise, evaluate, and empower hourly technicians that produce manufactured products (vehicles)
  • Organized workflow to achieve daily quality and productivity targets
  • Ensured safety, quality, and productivity objectives through coaching standardized work: verified smooth, safe operations and quality vehicle production
  • Drove achievement of personal, team, and company goals by fostering high performance standards through servant leadership
  • Build strong interpersonal relationships with hourly team members, management colleagues, and superiors
  • Oversaw daily production operations to ensure efficient workflow and adherence to quality standards.

Feeder Dispatch Supervisor

United Parcel Service
Jackson, MS
02.2017 - 12.2021
  • Monitored sort operations for changes, delays, load cancellations, and potential errors; adjusted processes accordingly
  • Ensure all rail loads inbounded and have been processed
  • Supervised designated sort employees to ensure safety compliance, provided training for daily tasks, and enforced progressive discipline
  • Conducted thorough yard audits to ensure operational efficiency
  • Executed bypass audits for TFCS to verify compliance and accuracy
  • Check for unprocessed loads due for designated sort; ensure they are accounted for and processed at the beginning of the following sort
  • Coordinated with external customers/vendors to uphold company contracts

Hub Supervisor

United Parcel Service
Jackson, MS
04.2010 - 02.2017
  • Executed action plans to meet daily, quarterly, and annual productivity targets
  • Supervised team members to complete tasks efficiently and maintain productivity
  • Enforced safety procedures aligned with company guidelines to promote workplace safety

IPLD Supervisor

United Parcel Service
Jackson, MS
01.2007 - 04.2010
  • Updated control logs to reflect current inventory and verified EOS, EOD, BOD completion for accurate inventory management
  • Make necessary changes in OCS lineup; check/setup scanning equipment & dispatch to areas
  • Monitored outbound load list, corrected discrepancies, and addressed missed bags reports to ensure timely deliveries
  • Audited SEAS for missed origins, departures, invalid scans, and SLIC volume to improve operational accuracy
  • Verify scanners/terminals are returned, check condition, change batteries
  • Remove damaged equipment for repair, inventory returned equipment

Package Handler: Sorter

United Parcel Service
Jackson, MS
09.2006 - 01.2007
  • Sorted packages into designated areas to enhance processing efficiency
  • Implemented safety protocols to maintain a secure work environment
  • Sorted packages by destination for efficient loading and delivery.
  • Loaded and unloaded freight using hand trucks and pallet jacks.
  • Inspected packages for damage and ensured proper labeling.

Education

Associate of Nursing Degree - Nursing

Holmes Community College
Ridgeland, MS
05-2012

Associate of Arts degree - undefined

Holmes Community College
Ridgeland, MS
05-2012

Certification - Medical Assistant

Virginia College
Jackson, MS
08-2010

Skills

  • Production Management
  • Production efficiency
  • Production standards
  • 5S methodology
  • Quality communication
  • Customer Service
  • Microsoft Excel/Word/Powerpoint
  • Strong organizational skills
  • Problem solving
  • Conflict resolution
  • Continuous improvement
  • Innovative solutions
  • Supervising Experience
  • Managerial support
  • Leadership
  • Stakeholder engagement
  • Resilient
  • Detail oriented

Timeline

Production Planner/Scheduler

Hitachi Energy
01.2026 - Current

Production Supervisor

Nissan North America
05.2022 - 09.2025

Feeder Dispatch Supervisor

United Parcel Service
02.2017 - 12.2021

Hub Supervisor

United Parcel Service
04.2010 - 02.2017

IPLD Supervisor

United Parcel Service
01.2007 - 04.2010

Package Handler: Sorter

United Parcel Service
09.2006 - 01.2007

Associate of Arts degree - undefined

Holmes Community College

Associate of Nursing Degree - Nursing

Holmes Community College

Certification - Medical Assistant

Virginia College