Brittany Reis
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
9
9
years of professional experience
Work History
Waitress/Bartender/Manager
Vazzy's Osteria
01.2016 - Current
- Efficiently managed tables and bar consistently delivering exceptional service to customers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks based on customer's allergies, preferences pairings, and special promotions.
- Actively problem-solving issues occurring within the restaurant, while communicating effectively with the front and back-end employees.
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Trained new waitstaff, hostess, bussers on operation of restaurant
- Catered special events such as birthdays, graduations, weddings, and corporate events
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Licensed Life Insurance Agent
Moore Organizations
03.2023 - 10.2023
- Developed and maintained a client base through a union leads database, and referrals
- Informed clients about products and services for life insurance, accidental death, and living benefits
- Provided knowledgeable financial guidance to clients to ensure their retirement was customized to their financial and family needs
- Assisted the underwriting team in evaluating risk by assessing all factors using detailed information from a prospect to help minimize loss
- Managed new hire and ongoing training programs
- Collaborated closely with senior leaders and cross functional teams to align with company priorities and goals
- Assisted colleagues with complex cases or difficult client situations, fostering a collaborative work environment focused on problemsolving.
- Developed targeted marketing strategies to attract new clientele and expand overall business growth.
- Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
- Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
Permanent Substitute
Stepney Elementary School
08.2021 - 01.2023
- Follow lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Adapt teaching methods to fit the needs of each individual student
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria
- Fostered a positive learning environment by maintaining open lines of communication with students, parents, and fellow educators.
- Assessed student progress regularly through formative and summative evaluations, adjusting instructional methods as necessary to maximize learning potential.
- Enforced school and class rules to maintain order in classroom.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Assistant to Director of New Student & Sophomore Program's
SCSU Southern Success Center
09.2016 - 08.2019
- Assisted the director with planning and organizing events throughout the year on campus
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Built and maintained positive relationships with management, staff, and the community
- Worked closely with the Director to coordinate and supervise daily operations
- Created and maintained work schedules for employees in the office
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Bachelor of Science - Elementary Education, Interdisciplinary Studies- Math, Reading, and Writing
Southern Connecticut State University
New Haven, CT12.2020
Skills
- Service and Hospitality
- Microsoft Suite
- Google Suite
- Emergency and Evacuation Training
- Customer Service
- Basic Life Support
- CPR
- AED
- Food Handling
- OSHA Training
- Life/Health Insurance
Timeline
Licensed Life Insurance Agent
Moore Organizations
03.2023 - 10.2023
Permanent Substitute
Stepney Elementary School
08.2021 - 01.2023
Assistant to Director of New Student & Sophomore Program's
SCSU Southern Success Center
09.2016 - 08.2019
Waitress/Bartender/Manager
Vazzy's Osteria
01.2016 - Current
Bachelor of Science - Elementary Education, Interdisciplinary Studies- Math, Reading, and Writing
Southern Connecticut State University
Activities and Awards
- Treasurer of Alpha Sigma Alpha, Southern Connecticut State University, 11/16, 05/19,
Communicated regularly with each chapter chair regarding annual expenses which included insurance and taxes, housing costs, membership dues and dues to nationals and fundraising profits, Created and presented budgets and payment plans for sorority events, Setting chapter financial goals and thinking critically about debts, available funds, and savings.
- Peer Mentor for Incoming Freshman, Southern Connecticut State University, 08/16, 05/20,
Assisted students by providing study sessions, and weekly personal check-ins, Guided students in the development of skills and strategies for dealing with the obstacles of their first year in college, adjusting to life, and making proper choices to stay focused, Developed weekly reports on each student's progress, and weekly activities, Referred students to community resources or to specialists as necessary.
Skills, Certifications and License
- VVIP International Initial Corporate Flight Attendant
- G550 Emergency and Evacuation Training
- American Heart Association Basic Life Support Certification, CPR, AED
- Florida State Certified Food Handlers
- OSHA Pandemic and Influenza Training
- Licensed Life/Health Insurance Agent
- Providing top rate service and hospitality
- Microsoft Suite: Proficient in Excel, PowerPoint, Word
- Google Suite: Proficient in Ads, Slides, Email, Sheets, Doc
Activities and Awards
- Treasurer of Alpha Sigma Alpha, Southern Connecticut State University, 11/16, 05/19,
Communicated regularly with each chapter chair regarding annual expenses which included insurance and taxes, housing costs, membership dues and dues to nationals and fundraising profits, Created and presented budgets and payment plans for sorority events, Setting chapter financial goals and thinking critically about debts, available funds, and savings.
- Peer Mentor for Incoming Freshman, Southern Connecticut State University, 08/16, 05/20,
Assisted students by providing study sessions, and weekly personal check-ins, Guided students in the development of skills and strategies for dealing with the obstacles of their first year in college, adjusting to life, and making proper choices to stay focused, Developed weekly reports on each student's progress, and weekly activities, Referred students to community resources or to specialists as necessary.
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