Brittany Renz-Wood
Bismarck,ND
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Summary
- Hardworking employee offering part-time work experience and extensive knowledge of core subject matter.
- Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with accuracy.
- Dedicated advocate with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Maintain positive relationships with community organizations to build and nurture dynamic partnerships.
- Coordinate with local government programs and businesses to provide resources to shoppers and those in need.
- Facilitated outreach activities to build community awareness.
Work History
Non-Profit Volunteer
Heaven's Helper's Closet (701)
BIsmarck, ND
08.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform board of progress and updates.
- Participated in workshops and presentations related to projects to gain knowledge.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Analyzed problems and worked with teams to develop solutions.
Advocate
Abused Adult Resource Center
Bismarck, ND
12.2015 - 12.2017
- Worked effectively individually to coordinate effective solutions to any question or concern.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Delivered friendly service and offered expert support in every interaction.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Coordinated with local government to provide resources to clients.
Insurance Claims Representative
River City Sports
Bismarck, ND
06.2020 - 12.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Resubmitted claims after editing or denial to achieve financial targets
- Maintained confidentiality of patient account and sensive information.
- Modified, updated and processed existing policies.
- Generated, posted and attached information to claim files.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Call Center
AnswerNet
Bismarck, ND
08.2019 - 05.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
CNA
Missouri Slope Nursing Home
Bismarck, ND
09.2017 - 12.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported needs of 10+ residents under long-term care and short term care along with residents in memory care center.
Education
Certificate - Cosmetology
The Hair Academy
Bismarck, ND 08.2007 - 05.2009
No Degree - Criminal Justice
United Tribes Technical College
Bismarck, ND 05.2001 -
CNA - Nursing
Bismarck State College
North Dakota 07.2017 - 08.2017
Skills
Problem-solving
Timeline
Non-Profit Volunteer
Heaven's Helper's Closet (701)
08.2020 - Current
Insurance Claims Representative
River City Sports
06.2020 - 12.2021
Call Center
AnswerNet
08.2019 - 05.2020
CNA
Missouri Slope Nursing Home
09.2017 - 12.2018
CNA - Nursing
Bismarck State College
07.2017 - 08.2017
Advocate
Abused Adult Resource Center
12.2015 - 12.2017
Certificate - Cosmetology
The Hair Academy
08.2007 - 05.2009
No Degree - Criminal Justice
United Tribes Technical College
05.2001 -
Similar Profiles
Moses MercadoMoses Mercado
Retail Sales Associate at Heaven's ClosetRetail Sales Associate at Heaven's Closet
Angel Torres CorreaAngel Torres Correa
Companion Caregiver at Senior Helper'sCompanion Caregiver at Senior Helper's
Paula KelleyPaula Kelley
Caregiver at Senior Helper'sCaregiver at Senior Helper's
Samantha SheldonSamantha Sheldon
Home Heath Case Manager/RN Case Manager at Sanford HealthHome Heath Case Manager/RN Case Manager at Sanford Health
Brayson J BarnhardtBrayson J Barnhardt
Sales Associate at ScheelsSales Associate at Scheels