Brittany Reyes Emery
Amarillo
Summary
Highly motivated and committed Medical or Administrative Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical or administrative background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Texas Orthopedic & Hand Specialist
08.2022 - 07.2025
- Ensured patient confidentiality and safety while collecting sensitive information.
- Delivered exceptional customer service in-person and via phone communications.
- Organized physical and digital documents to efficiently meet business needs.
- Facilitated phone access for medical personnel, enhancing office operational efficiency.
- Managed medical record uploads, ensuring accurate information transfer to facility.
- Prepared exam rooms and medical equipment through thorough sanitation and restocking.
- Assisted physicians with examinations and minor surgeries, ensuring compliance with safety protocols.
- Administered patient care, including vital sign monitoring and preparation for orthopedic procedures.
- Educated patients on post-operative care and rehabilitation protocols to promote recovery.
- Trained new medical assistants in office procedures, enhancing team performance and service quality.
Operations Processor
AIG Retirement Services
11.2021 - 08.2022
- Identified and resolved documentation discrepancies to ensure compliance.
- Corrected application errors through thorough research and client communication.
- Ensured adherence to regulations while processing client applications.
- Generated letters to inform clients and provide necessary assistance.
- Developed repayment plans, re-amortizations, and terminations for clients.
- Enhanced workflow efficiency by collaborating with team members.
Medical Records Technician
Texas Breast Specialist
03.2021 - 11.2021
- Enhanced customer satisfaction through attentive service in-person and via phone.
- Organized documents and reports to support business and patient needs effectively.
- Streamlined communication by answering calls and facilitating access to medical staff.
- Managed electronic uploads of medical records to and from the facility.
- Oversaw inventory management for all procedure rooms to ensure readiness.
- Ensured patient documentation compliance with HIPAA regulations and accuracy standards.
Medical Records and Benefits Coordinator
Allergy ARTS – Business Office
10.2020 - 03.2021
- Ensured quality and confidentiality while collecting patient information consistently.
- Delivered exceptional customer service during in-person and phone interactions.
- Scheduled and confirmed patient benefit eligibility for streamlined services.
- Organized physical and digital documents to support business and patient needs.
- Facilitated phone inquiries for efficient information access and support.
- Processed referrals and authorization requests to enhance patient care.
Diagnostic Imaging Receptionist
Northwest Texas Healthcare System
06.2018 - 06.2020
- Ensured quality and safety by adhering to hospital guidelines during data collection.
- Enhanced customer service through attentive face-to-face and phone interactions.
- Streamlined patient scheduling by efficiently coordinating diagnostic imaging appointments.
- Organized physical and digital records to support patient and business requirements.
- Facilitated office operations by providing information and access through phone assistance.
- Maintained waiting room orderliness with consistent cleaning and organization efforts.
Education
Certificate - Medical Assistant
Milan Institute
Amarillo05-2023
Skills
- Patient intake coordination
- Assessment of vital signs
- Proficient in computer applications
- Accurate data entry
- Proficient in EMR software
- Streamlining referral processes
- Employee onboarding facilitation
- Addressing patient concerns
- Proficient in multi-line communication
- Skilled in operating office devices
- Healthcare payment management
- Understanding clinical confidentiality policies
- Patient follow-up coordination
- Proficient in injections
- Knowledgeable in medical terminology
- Front office administration
- Clinic
- Relationship development
- Health insurance knowledge
- Clerical support expertise
- Patient registration
- Patient Care
- Medication administration
- Medical scheduling
- Records maintenance
- Managing patient records
- Computer skills
- Medical assisting
- Documentation review
- Records management
- Electronic health records (EHR) management
- Worker’s compensation
- Patient complaint handling
- Independent practice background
- Service excellence
- Knowledge of HIPAA compliance
- Compassionate patient support
Certification
- BLS Certification
- Certified Medical Assistant
- CPR Certification
Languages
English
Timeline
Certified Medical Assistant
Texas Orthopedic & Hand Specialist
08.2022 - 07.2025
Operations Processor
AIG Retirement Services
11.2021 - 08.2022
Medical Records Technician
Texas Breast Specialist
03.2021 - 11.2021
Medical Records and Benefits Coordinator
Allergy ARTS – Business Office
10.2020 - 03.2021
Diagnostic Imaging Receptionist
Northwest Texas Healthcare System
06.2018 - 06.2020
Certificate - Medical Assistant
Milan Institute