Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittany Reynolds

Fairfield,CA.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

Work History

Administrative/Communications Coordinator

Green Valley Country Club
10 2022 - 01 2024
  • Full Time 40+ hrs/week
  • Administrative duties: Collect and distribute mail, order supplies, plan meetings, record keeping, main contact with tech support, answer phones, order and pick up food, greet and answer inquiries, create and print menus, flyers, handouts, posters, data entry sheets, event documents, food stickers, and labels.
  • Communications Coordinator duties: managed internal communications (emails, website, and all in-house prints), managed external communications (Online and Printed marketing to include ghost-writing), all event photography with editing and printing, social media content creation and management, and marketing content creation both printed and digital.
  • Enhanced brand visibility by developing and implementing strategic communication campaigns.
  • Boosted audience engagement through creative content creation for social media platforms.
  • Managed crisis communications, mitigating negative impact on the organization's reputation.
  • Improved employee satisfaction by fostering open communication channels and addressing concerns promptly.

Social Media Manager

Tribal Yoga
01 2019 - 08 2019
  • Part Time 30+ hrs/week
  • Managed and created content for the studio social media pages, coordinated with guest instructors, and advertised for events while maintaining, opening and closing all studios.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.

Counter Manager

S&K Sales
07 2015 - 05 2016
  • Full time 40 hrs/ week
  • Managed representative counters for 5 different companies at the largest Base Exchange in the Pacific, to include ordering, stocking, & customer service.
  • Achieved sales goals through effective communication and demonstration of products.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Managed inventory to ensure adequate stock levels and timely replenishment.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store platforms.

Supervisor

OESC Thrift Store
09 2013 - 07 2015
  • Full Time 40hrs/ week
  • Maintained a safe and healthy work environment for all employees while managing all funds, handling all opening/closing procedures and providing stellar customer service.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

Certificate - Medical Assisting

University of Alaska
Fairbanks, AK

High School Diploma -

Decatur Central High School
Indianapolis, IN

Skills

  • CMA (AAMA)
  • Microsoft Office
  • Google Applications
  • Adobe InDesign
  • Canva, Hootsuite, & Club Essentials
  • Social media management & content creation
  • Photography
  • Marketing
  • Data Entry
  • Supervision & Management
  • Communications
  • Customer Service

Additional Information

  • Experienced management and communications professional seeking new opportunities and growth. I come with 15+ years of customer service experience in various environments around the world & I look forward to making a positive contribution to your workforce.

Timeline

Administrative/Communications Coordinator

Green Valley Country Club
10 2022 - 01 2024

Social Media Manager

Tribal Yoga
01 2019 - 08 2019

Counter Manager

S&K Sales
07 2015 - 05 2016

Supervisor

OESC Thrift Store
09 2013 - 07 2015

Certificate - Medical Assisting

University of Alaska

High School Diploma -

Decatur Central High School
Brittany Reynolds