Brittany RICHMOND
Vanceburg,KY
Summary
Reliable Shift Leader with [10+] years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens
09.2021 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Customer Service Representative
Kroger
02.2019 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Customer Service Representative
Amazon
05.2017 - 02.2019
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Cashier
Walmart
02.2016 - 05.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Powell County High School
Stanton, KY06.2011
Skills
- Performance Improvement
- Operations Monitoring
- Work Delegation
- Conflict Resolution
- Technical Knowledge
- Customer service focus
- Attention to detail
- Quality control
- Team leadership
- Customer Service Management
- Goal Setting and Tracking
- Positive Attitude
Timeline
Shift Lead
Walgreens
09.2021 - Current
Customer Service Representative
Kroger
02.2019 - 11.2019
Call Center Customer Service Representative
Amazon
05.2017 - 02.2019
Cashier
Walmart
02.2016 - 05.2017
High School Diploma -
Powell County High School
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