Brittany Rigsbee
Summary
Objective to obtain a position with a company that will allow me to utilize my skills and experiences in management, customer service, clerical, and government-related as well as contribute to my family, community and the environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Program Coordinator II
Department Of Motor Vehicle Headquarter
Rocky Mount, NC
05.2024 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration.
- Process refund request for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; process Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units.
- Reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.
Administrative Specialist II,I
Department Of Motor Vehicle Headquarters
Rocky Mount, NC
05.2024 - Current
- Must update, evaluate, research, and investigate all documents, citations, MVRs, and court transactions in order to maintain the accuracy and consistency of individual driving records (in-state and out-of-state)
- Experience in maintaining records, reports, and data using MS office products and/or Mainframe databases
- Responsible for keying and processing North Carolina customer driving records for all states and in state affidavits and refusals
- Experience interpreting and explaining policy and procedures, rules, regulation, and/or laws using excellent communication skills
- Position reviews detailed information and records for accuracy purposes
- Position will process mail, faxes and emails for CDL medical certification certificates & self-cert forms and federal variances
- Position provides customer service and will receive phone inquiries on in state and out-of-state questions dealing with driving records, answers questions pertaining to Failure to Comply, Appear, or Pay, Refusals, etc
- Position interacts with out-of-state court systems, and other state DMV offices in reference to the customer's records
- Position completes and maintains records and reports according to established protective protocols
- Experience analyzing, interpreting, and/or evaluating information or data
- Position provides customer service, which includes resolving customer issues and communicating effectively both in oral and written form
- Experience with customer service by phone and/or in person with diverse clientele
- Position uses 10-key number pad for data entry
- Position has experience with computer skills using
- Microsoft Word, Excel, Outlook, and the mainframe database.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
Call Center Customer Service Representative
City Of Rocky Mount
Rocky Mount, NC
09.2019 - 04.2021
- Assists customers by telephone to resolve issues related to customer service requests in a timely and efficient manner
- Processed debit and credit card and electronic check payments.
- Records and processes service requests; refers customers to appropriate personnel as needed.
- May also assist customers in person within the walk-in area as required.
- Issues service orders to connect, disconnect, change, or investigate utility services for residential and commercial customers.
- Access daily CIS for customers' accounts and GIS to help assist staff and other departments.
- Process city taxes and utility payments.
- Follow all city procedures and policies accordingly
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mail Production Operations Specialist
American Kennel Club
Raleigh, NC
11.2018 - 09.2019
- Operate and perform daily maintenance on Agissar Mail opening equipment, IBML high speed document scanner and Omation letter opener.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Perform Executive Sort of all USPS mail received daily. Ability to appropriately direct internal sorting of all mail according to our client's PO Boxes and directory of staff.
- Prepare daily bank deposit for organization and all reports associated with bank deposit. Locate deposit errors and act on them accordingly.
- Provide an accurate count of all certified mail, DHL, FEDEX or UPS mail received daily and distributed.
- Utilize mail tracking software to ensure that all certified mail is properly recorded and/or delivered.
- Demonstrate customer service skills by interacting with personnel delivering work daily to the vestibule window for scanning; routing and batch number emails.
- Collate work to be scanned by extracting contents and organizing them by batch types designating for scanning.
- Access to confidential information as documents received for processing contain fee instruments.
- Must obtain knowledge of all client's Registration form names and identify them when prepping to ensure accurate prepping order of documents.
- Scan all prepared work on IBML scanner. Assemble and label batches for scanning.
- Perform corrections to scanned images in Batch Fix and researches additional documents in the Registration Console
Seasonal Virtual Customer Service Assistant
Amazon
11.2017 - 03.2018
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend team meetings to improve knowledge and performance level.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Courier Driver
Federal Express
Wilson, NC
02.2017 - 03.2018
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
Front End Sales Assistant/Sale Associate
Food Lion
Nashville, NC
09.2012 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assist the Customer Service Sales Manager and the Assistant Customer Service Sales Manager
- Key Holder and act as front office shift supervisor.
- Adhere to all company guidelines, policies and standard practices according to the Front End Standard Practice Manual.
- Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of Standard Practices.
- Responsible for providing direction and instruction to Sales Associates and Service Associates as delegated by the Customer Service Sales Manager.
- Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, and checks, Western Union, Money Orders and Self-Checkout.
- Perform the Sales Associate and Service Associate duties as needed.
- Meet and greet customers while providing exceptional customer service.
- Assist customers with purchases, information and product selection.
- Use an electronic scanner to record product pricing in a timely manner while maintaining scanning accuracy.
- Examine the rotation of all merchandise.
- Participate in pre-inventory preparation
Customer Counter Clerk
UPS Contractor
Rocky Mount, NC
02.2016 - 02.2017
- Occasional lifting and loading of packages into trucks.
- Greet customers, inspect shipments, ship documents and other general packages.
- Assist the customers with shipping purchases.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Used POS system to enter orders, process payments and issue receipts.
- Provide customers with an excellent shipping experience.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Merchandiser
Kellogg's
Rocky Mount, NC
11.2014 - 02.2016
- Occasional lifting and loading of packages into trucks
- Greet customers, inspect shipments, ship documents and other general packages
- Assist the customers with shipping purchases
- Process credit cards, money orders and cash transactions
- Provide customers with an excellent shipping experience
- Organizing, rotating and stocking shelves during each store visit – the platform for providing excellent customer service
- This includes following a manager's direction on transferring cases of product from the backroom to the store's sales floor
- Ensuring the Kellogg's Snacks product is on display and shelves are looking their best by properly rotating products and removing all stale or damaged packages
- Working as a team with your sales counterparts and management by communicating issues as appropriate, following your itinerary and being flexible with schedule changes to your itinerary
- Maintaining a professional demeanor with the public and store personnel when performing your duties
- Always be required to work safely.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Conducted regular store audits to verify compliance with company policies.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Information Desk Volunteer
Vidant Edgecombe Hospital
Tarboro, NC
01.2011 - 01.2013
- Greet patients, visitors and staff with a friendly smile and great attitude
- Registration- Check in and out patients for medical tests, surgery and maternity visits
- Provided administrative assistance, answered multi-line phone calls, assisted human resources with administration tasks and special projects
- Oncology- Delivered blood work to the lab
- Transport - Transport patients by wheelchair from recovery rooms to medical imaging for tests and discharging patients to their awaiting vehicles and family members.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Science - Marketing, Organizational of Leadership
NC Wesleyan University
Rocky Mount, NC12.2023
High School Diploma -
North Edgecombe High School
Tarboro, NC06.2013
Skills
- Customer service
- Multitask
- Organizational skills
- Communication skills typing, attention to detail, proactive, dependable, administrative duties, receptionist, front desk, admitting officer
- EMR, EHR, personal assistant, registration
- Data Entry
- Documentation and Reporting
- Account Updating
- Ability to multitask with outstanding organizational skills
- Excellent verbal and written communication skills
- Great work ethic, diligent worker, willing to learn, energetic, flexible and great people skills
- Computer Software: Microsoft Office (MS Word, Excel & PowerPoint)
Reference
Reference Type: Professional
Name: Ericka Amerson, Customer Compliance Operations Manager
Phone: 919-615-7197
Email: egamerson@ncdot.gov
Address: 1515 N Church Street Rocky Mount, NC 27804 US
Reference Type: Professional
Name: Michelle Mobley, Program Supervisor II
Phone: 919-600-9970
Email: mmobley@ncdot.gov
Address: 1515 N Church St.Rocky Mount , NC 27804 US
Timeline
Program Coordinator II
Department Of Motor Vehicle Headquarter
05.2024 - Current
Administrative Specialist II,I
Department Of Motor Vehicle Headquarters
05.2024 - Current
Call Center Customer Service Representative
City Of Rocky Mount
09.2019 - 04.2021
Mail Production Operations Specialist
American Kennel Club
11.2018 - 09.2019
Seasonal Virtual Customer Service Assistant
Amazon
11.2017 - 03.2018
Courier Driver
Federal Express
02.2017 - 03.2018
Customer Counter Clerk
UPS Contractor
02.2016 - 02.2017
Merchandiser
Kellogg's
11.2014 - 02.2016
Front End Sales Assistant/Sale Associate
Food Lion
09.2012 - 10.2017
Information Desk Volunteer
Vidant Edgecombe Hospital
01.2011 - 01.2013
Bachelor of Science - Marketing, Organizational of Leadership
NC Wesleyan University
High School Diploma -
North Edgecombe High School