Brittany Rigsbee
Summary
Objective to obtain a position with a company that will allow me to utilize my skills and experiences in management, customer service, clerical, and government-related as well as contribute to my family, community and the environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Program Coordinator II
Department Of Motor Vehicle Headquarter
05.2024 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration.
- Process refund request for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; process Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units.
- Reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.
Administrative Specialist II,I
Department Of Motor Vehicle Headquarters
05.2024 - Current
- Must update, evaluate, research, and investigate all documents, citations, MVRs, and court transactions in order to maintain the accuracy and consistency of individual driving records (in-state and out-of-state)
- Experience in maintaining records, reports, and data using MS office products and/or Mainframe databases
- Responsible for keying and processing North Carolina customer driving records for all states and in state affidavits and refusals
- Experience interpreting and explaining policy and procedures, rules, regulation, and/or laws using excellent communication skills
- Position reviews detailed information and records for accuracy purposes
- Position will process mail, faxes and emails for CDL medical certification certificates & self-cert forms and federal variances
- Position provides customer service and will receive phone inquiries on in state and out-of-state questions dealing with driving records, answers questions pertaining to Failure to Comply, Appear, or Pay, Refusals, etc
- Position interacts with out-of-state court systems, and other state DMV offices in reference to the customer's records
- Position completes and maintains records and reports according to established protective protocols
- Experience analyzing, interpreting, and/or evaluating information or data
- Position provides customer service, which includes resolving customer issues and communicating effectively both in oral and written form
- Experience with customer service by phone and/or in person with diverse clientele
- Position uses 10-key number pad for data entry
- Position has experience with computer skills using
- Microsoft Word, Excel, Outlook, and the mainframe database.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
Call Center Customer Service Representative
City Of Rocky Mount
09.2019 - 04.2021
- Assists customers by telephone to resolve issues related to customer service requests in a timely and efficient manner
- Processed debit and credit card and electronic check payments.
- Records and processes service requests; refers customers to appropriate personnel as needed.
- May also assist customers in person within the walk-in area as required.
- Issues service orders to connect, disconnect, change, or investigate utility services for residential and commercial customers.
- Access daily CIS for customers' accounts and GIS to help assist staff and other departments.
- Process city taxes and utility payments.
- Follow all city procedures and policies accordingly
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mail Production Operations Specialist
American Kennel Club
11.2018 - 09.2019
- Operate and perform daily maintenance on Agissar Mail opening equipment, IBML high speed document scanner and Omation letter opener.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Perform Executive Sort of all USPS mail received daily. Ability to appropriately direct internal sorting of all mail according to our client's PO Boxes and directory of staff.
- Prepare daily bank deposit for organization and all reports associated with bank deposit. Locate deposit errors and act on them accordingly.
- Provide an accurate count of all certified mail, DHL, FEDEX or UPS mail received daily and distributed.
- Utilize mail tracking software to ensure that all certified mail is properly recorded and/or delivered.
- Demonstrate customer service skills by interacting with personnel delivering work daily to the vestibule window for scanning; routing and batch number emails.
- Collate work to be scanned by extracting contents and organizing them by batch types designating for scanning.
- Access to confidential information as documents received for processing contain fee instruments.
- Must obtain knowledge of all client's Registration form names and identify them when prepping to ensure accurate prepping order of documents.
- Scan all prepared work on IBML scanner. Assemble and label batches for scanning.
- Perform corrections to scanned images in Batch Fix and researches additional documents in the Registration Console
Seasonal Virtual Customer Service Assistant
Amazon
11.2017 - 03.2018
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend team meetings to improve knowledge and performance level.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Courier Driver
Federal Express
02.2017 - 03.2018
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
Front End Sales Assistant/Sale Associate
Food Lion
09.2012 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assist the Customer Service Sales Manager and the Assistant Customer Service Sales Manager
- Key Holder and act as front office shift supervisor.
- Adhere to all company guidelines, policies and standard practices according to the Front End Standard Practice Manual.
- Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of Standard Practices.
- Responsible for providing direction and instruction to Sales Associates and Service Associates as delegated by the Customer Service Sales Manager.
- Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, and checks, Western Union, Money Orders and Self-Checkout.
- Perform the Sales Associate and Service Associate duties as needed.
- Meet and greet customers while providing exceptional customer service.
- Assist customers with purchases, information and product selection.
- Use an electronic scanner to record product pricing in a timely manner while maintaining scanning accuracy.
- Examine the rotation of all merchandise.
- Participate in pre-inventory preparation
Customer Counter Clerk
UPS Contractor
02.2016 - 02.2017
- Occasional lifting and loading of packages into trucks.
- Greet customers, inspect shipments, ship documents and other general packages.
- Assist the customers with shipping purchases.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Used POS system to enter orders, process payments and issue receipts.
- Provide customers with an excellent shipping experience.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Merchandiser
Kellogg's
11.2014 - 02.2016
- Occasional lifting and loading of packages into trucks
- Greet customers, inspect shipments, ship documents and other general packages
- Assist the customers with shipping purchases
- Process credit cards, money orders and cash transactions
- Provide customers with an excellent shipping experience
- Organizing, rotating and stocking shelves during each store visit – the platform for providing excellent customer service
- This includes following a manager's direction on transferring cases of product from the backroom to the store's sales floor
- Ensuring the Kellogg's Snacks product is on display and shelves are looking their best by properly rotating products and removing all stale or damaged packages
- Working as a team with your sales counterparts and management by communicating issues as appropriate, following your itinerary and being flexible with schedule changes to your itinerary
- Maintaining a professional demeanor with the public and store personnel when performing your duties
- Always be required to work safely.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Conducted regular store audits to verify compliance with company policies.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Information Desk Volunteer
Vidant Edgecombe Hospital
01.2011 - 01.2013
- Greet patients, visitors and staff with a friendly smile and great attitude
- Registration- Check in and out patients for medical tests, surgery and maternity visits
- Provided administrative assistance, answered multi-line phone calls, assisted human resources with administration tasks and special projects
- Oncology- Delivered blood work to the lab
- Transport - Transport patients by wheelchair from recovery rooms to medical imaging for tests and discharging patients to their awaiting vehicles and family members.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Science - Marketing, Organizational of Leadership
NC Wesleyan University
Rocky Mount, NC12.2023
High School Diploma -
North Edgecombe High School
Tarboro, NC06.2013
Skills
- Customer service
- Multitask
- Organizational skills
- Communication skills typing, attention to detail, proactive, dependable, administrative duties, receptionist, front desk, admitting officer
- EMR, EHR, personal assistant, registration
- Data Entry
- Documentation and Reporting
- Account Updating
- Ability to multitask with outstanding organizational skills
- Excellent verbal and written communication skills
- Great work ethic, diligent worker, willing to learn, energetic, flexible and great people skills
- Computer Software: Microsoft Office (MS Word, Excel & PowerPoint)
Reference
Reference Type: Professional
Name: Ericka Amerson, Customer Compliance Operations Manager
Phone: 919-615-7197
Email: egamerson@ncdot.gov
Address: 1515 N Church Street Rocky Mount, NC 27804 US
Reference Type: Professional
Name: Michelle Mobley, Program Supervisor II
Phone: 919-600-9970
Email: mmobley@ncdot.gov
Address: 1515 N Church St.Rocky Mount , NC 27804 US
Timeline
Program Coordinator II
Department Of Motor Vehicle Headquarter
05.2024 - Current
Administrative Specialist II,I
Department Of Motor Vehicle Headquarters
05.2024 - Current
Call Center Customer Service Representative
City Of Rocky Mount
09.2019 - 04.2021
Mail Production Operations Specialist
American Kennel Club
11.2018 - 09.2019
Seasonal Virtual Customer Service Assistant
Amazon
11.2017 - 03.2018
Courier Driver
Federal Express
02.2017 - 03.2018
Customer Counter Clerk
UPS Contractor
02.2016 - 02.2017
Merchandiser
Kellogg's
11.2014 - 02.2016
Front End Sales Assistant/Sale Associate
Food Lion
09.2012 - 10.2017
Information Desk Volunteer
Vidant Edgecombe Hospital
01.2011 - 01.2013
Bachelor of Science - Marketing, Organizational of Leadership
NC Wesleyan University
High School Diploma -
North Edgecombe High School
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