Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Hi, I’m

Brittany Riley

Office Administrator and Customer Service Specialist
Manassas,VA
Brittany Riley

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13

Customer Service Experience

2

Administrative Experience

Work History

Senate Termite And Pest Control
Manassas, VA

Office Administrator/Customer Service/Billing
11.2021 - Current

Job overview

  • Interacted with customers by phone, email, or in-person to provide information
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained electronic and paper filing systems for easy retrieval of information
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Experience with Microsoft Word, Excel, Etc
  • Utilized the software PestPac (Workwave) to store customer information, send and receive service agreements, send invoices & service reports via email, Etc.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Cracker Barrell Old Country Store
Manassas, VA

Server
04.2021 - 11.2021

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Radial Inc
Martinsville, VA

Returns Processor
04.2014 - 12.2020

Job overview

  • Unloaded, inspected and stored damaged and returned products
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation
  • Adhered to company safety guidelines to minimize warehouse accidents
  • Documented returned product details in Software inventory tracking system
  • Increased productivity through streamlined processes and system efficiency
  • Responded proactively and positively to rapid change.

ICF
Martinsville, VA

Customer Service Representative
01.2010 - 03.2014

Job overview

  • Elicited comments from individuals surveyed and accurately recorded comments
  • Explained survey objectives and procedures to interviewees
  • Reviewed collected data obtained from interviews for completeness and accuracy
  • Convinced unwilling individuals by using logical, persuasive rebuttals
  • Followed scripted questionnaires verbatim to collect research data
  • Adjusted scripts to better target needs and interests of specific individuals
  • Adapted interview style to suit needs of position and candidate.

Education

CCL

GED
06.2008

University Overview

Skills

  • Billing Systems and Software
  • Billing Dispute Resolution
  • Google Drive
  • Records Organization and Review
  • Data Imports
  • Microsoft Office
  • Records Preparation
  • Billing Best Practices
  • Collection Practices
  • Collections Quotas
  • Invoicing Proficiency
  • Customer Engagement
  • Customer Contact
  • Correct Errors
  • Verify Data
  • Manual Processing
  • Client Rapport-Building
  • Work Coordination
  • Stop Payments
  • Process Payments
  • Access Software
  • Billing Document Creation
  • Review Documents
  • Maintain Records
  • Account Posting
  • Error Revision
  • Mail Sorting and Correspondence
  • Organizational Management
  • Office management professional
  • Office organization
  • Proficient in MS Office
  • Interoffice correspondence
  • General office functions
  • Office administration

References

References

Former Virginia Office Manager, Current Field Supervisor for Senate Termite and Pest Control:

John Gray (703) 336-7625

Current Virginia Office Manager for Senate Termite and Pest Control:

John Gaines (571) 774-0025

Availability
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tuesday
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sunday
morning
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Timeline

Office Administrator/Customer Service/Billing
Senate Termite And Pest Control
11.2021 - Current
Server
Cracker Barrell Old Country Store
04.2021 - 11.2021
Returns Processor
Radial Inc
04.2014 - 12.2020
Customer Service Representative
ICF
01.2010 - 03.2014
CCL
GED
Brittany RileyOffice Administrator and Customer Service Specialist