Brittany Riley
Forest City,NC
Summary
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Skilled professional inspired and motivated to help customers build financial independence.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Bayada Home Health
Shelby, NC
04.2026 - 10.2026
- Assisted clients with bathing, dressing, and grooming in home care settings.
- Monitored vital signs and reported changes to Bayada Home Health nurses.
- Supported meal preparation and feeding following care plan instructions.
- Provided companionship and emotional support during daily home visits.
- Assisted with transfers, ambulation, and safe mobility around the home.
- Reminded clients about medications and scheduled daily routines.
- Documented care activities and updated patient notes accurately.
- Maintained clean, safe living spaces and followed infection control practices.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Patient Care Assistant
Holly Springs Senior Citizens Home
Rutherfordton, North Carolina
06.2025 - 06.2026
- Assisted patients with bathing, dressing, and daily hygiene tasks on medical units.
- Monitored vital signs and reported changes to nursing staff promptly.
- Transferred patients safely using lifts, wheelchairs, and gait belts.
- Documented care activities in electronic health records accurately.
- Prepared patient rooms with clean linens and needed supplies.
- Supported mobility exercises and walking assistance during bedside care.
- Responded to call lights and patient requests with calm support.
- Followed infection control procedures and maintained clean care environments.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Answered call lights promptly to ensure timely response to patient needs.
- Reported any changes in patient condition to the supervising nurse immediately.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Helped maintain a clean environment in all areas assigned.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Responded quickly to emergency situations following established protocols.
- Provided emotional support for distressed patients and families during difficult times.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Used mobility devices to transport patients.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Used hospital-approved devices and techniques to transport and lift patients.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
Environmental Services Housekeeper
Advent Health Polk
Columbus, North Carolina
01.2024 - 07.2025
- Cleaned AdventHealth Polk patient rooms, discharge rooms, and nursing stations.
- Disinfected high-touch surfaces following hospital infection control standards.
- Replenished soap, tissue, and paper supplies across assigned units.
- Responded to housekeeping requests from nurses, patients, and supervisors.
- Followed isolation procedures and used PPE in AdventHealth Polk areas.
- Operated cleaning equipment and maintained Environmental Services supply carts.
- Collected trash, linen, and biohazard waste from patient care areas.
- Sanitized restrooms, hallways, and waiting areas throughout hospital departments.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Finance Manager
Forest City Honda
Forest City, North Carolina
10.2022 - 12.2023
- Processed dealership financing contracts for Forest City Honda vehicle sales.
- Reviewed credit applications and verified customer information for loan submissions.
- Coordinated with lenders on approval terms and funding documents.
- Explained warranty, protection plans, and payment options to customers.
- Prepared deal jackets and maintained accurate finance paperwork.
- Supported sales staff with finance product questions and deal structure.
- Ensured compliance with dealership policies and lending requirements.
- Tracked funding status and followed up on incomplete contract files.
- Prepared financial documents such as budgets, forecasts and reports.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Analyzed financial data to determine efficient use of resources.
- Monitored cash flow to ensure sufficient liquidity.
- Coordinated with other departments within the organization regarding budgeting matters.
Customer Service Representative
Ameridial Inc
Spindale, North Carolina
01.2023 - 10.2023
- Handled inbound calls for Ameridial client accounts with professional phone etiquette.
- Resolved customer questions using Ameridial call center scripts and knowledge base.
- Documented call details in CRM systems for accurate Ameridial records.
- Processed account updates and service requests following Ameridial procedures.
- Escalated complex issues to supervisors using Ameridial support protocols.
- Scheduled callbacks and follow-ups for customer concerns at Ameridial.
- Verified customer information before handling sensitive Ameridial account changes.
- Communicated policy details clearly to support Ameridial customer service needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Penn Foster Career School
Scranton, PASkills
- Personal care assistance
- Medication reminders
- Mobility support
- Care documentation
- Infection control
- Patient hygiene
- Meal preparation
- Safe transfers
- Home safety
- Compassionate communication
- Active listening
- Time management
- Attention to detail
- Conflict resolution
- Crisis intervention
- First aid and safety
- Care plan adherence
- Behavioral support
- Housekeeping
- Dressing assistance
- Progress documentation
- Toileting assistance
- Case management experience
- Compassionate client care
- Care plan management
- State regulations
- Pain management
- Schedule management
- Social interaction facilitation
- Family caregiver education
- Transportation assistance
- Quality program protocols
- Dementia support
- Patient transport
- [State] Driver's license
- Catheter care assistance
- Documentation
- Dealership financing
- Records management
- Clear communication
- Problem solving
- Critical thinking
- Debt management
- Electronic contracting
- Customer relationship development
- Workflow coordination
- Deal structuring
- Mentoring and training
- Verbal and written communication
- Customer satisfaction
Timeline
Home Health Aide
Bayada Home Health
04.2026 - 10.2026
Patient Care Assistant
Holly Springs Senior Citizens Home
06.2025 - 06.2026
Environmental Services Housekeeper
Advent Health Polk
01.2024 - 07.2025
Customer Service Representative
Ameridial Inc
01.2023 - 10.2023
Finance Manager
Forest City Honda
10.2022 - 12.2023
Penn Foster Career School