Brittany Risley

Knowledgeable medical administrative assistant with solid foundation in managing high-volume call environments and providing top-tier patient support. Demonstrated ability to streamline communication processes and enhance patient satisfaction. Proven skills in problem-solving and effective communication. Developed a comprehensive training manual now utilized for onboarding and training new employees.

• CCMA, Birmingham Gastroenterology Associates, Homewood, AL, 08/01/20, Present, Counsel patients by transmitting physician's orders and questions about surgery., Educate patients by providing medication and diet information and instructions, answering questions., Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms., Complete records by recording patient examination, treatment and test results., Calling patients with test results., Assist in training new employees.
• CCMA, Alabama Cardiovascular Group, Birmingham, AL, 12/01/17, 08/01/20, Updated and maintained all digital client records and assisted in transitioning hard copy records to digital format., Recorded patient information such as vital signs, weight and medication changes in medical history prior to each appointment., Worked in the front office helping answer a multi-line phone system assisting patients with re-scheduling appointments and communicate test results to patients when directed by physicians., Scheduled angiograms, peripheral arteriograms, transesophageal echocardiograms and other procedures as directed by physician in clinic.
• Medical Receptionist, Alabama Cardiovascular Group, Birmingham, AL, 12/01/16, 09/01/18, Answered multi-line phone system and assisted patients with re-scheduling appointments, billing issues, or directed calls to the appropriate party., Provided patients with intake and new patient forms as well as copies of our office policies and legally required documents., Maintained hard copy patient records as well as the files stored in our EHR., Called patients to remind them of upcoming appointments and to help them schedule testing for off-site services., Processed payments from patients for co-pays and uninsured visits.
• Medical Assistant, Birmingham Heart Clinic, Birmingham, AL, 01/01/15, 12/01/17, Verify patient information by interviewing patient, recording medical history, confirming purpose of visit, and preparing patients for examination by performing preliminary physical tests., Kept equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and calling for repairs., Answered phone calls, scheduled in house and offsite testing and appointments., Contacted insurance companies and filled out insurance forms., Assisted nurses in diagnostic testing with testing such as ABI's, event/Holter monitors, and nuclear stress tests.