Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Robbins

Washington Court House,OH

Summary

Driven Retail Manager with more than ten years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

17
17
years of professional experience

Work History

Sales Manager

Aarons
09.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Customer Accounts Manager

Aarons
04.2023 - 09.2023
  • Collaborated with other departments to ensure smooth delivery of services to customers
  • Leveraged analytics tools to track key metrics such as conversion rates, average order values
  • Developed strategies for improving customer loyalty programs and rewards systems
  • Ensured compliance with industry regulations when dealing with sensitive customer information
  • Provided personalized solutions to customers based on individual requirements
  • Coordinated with operations teams to ensure orders were delivered on time and within budget
  • Built strong relationships with clients by providing reliable, timely service
  • Developed deep understanding of customer needs and expectations through regular communication
  • Demonstrated excellent problem-solving skills in resolving customer complaints promptly and efficiently
  • Maintained accurate records of all transactions in the company's database system
  • Monitored competitor activities to stay ahead of the competition
  • Identified opportunities for cross-selling additional products or services to existing customers.

General Laborer Carpenter

Don Robbins Construction
05.2019 - 03.2023
  • Used hand tools, portable power tools and standard measuring instruments to complete daily tasks
  • Cut materials to specified sizes for installation with power saws and tile cutters
  • Constructed, installed and repaired cabinets, shelves, flooring, doors and window frames
  • Cleaned and maintained shop areas to reduce hazards
  • Inspected work to verify quality and conformance to specifications
  • Planned projects by identifying necessary equipment, tools needed and required assistance
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.

Store Leader

Maurices
10.2013 - 05.2019
  • Trained and mentored associates to teach daily tasks and procedures
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
  • Updated and maintained store signage and displays
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Evaluated store performance and incorporated feedback to implement improvement plans
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Preserved product quality by maintaining stockrooms and disposing of damaged items
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Monitored employee performance and identified performance gaps for corrective action
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Style Advisor

Dressbarn
07.2009 - 10.2013
  • Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection
  • Showcased store merchandise and helped keep store running seamlessly by enthusiastically presenting and selling products and by communicating feedback and ideas for improvement
  • Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns
  • Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume
  • Monitored fitting rooms and stockroom, keeping areas clean, neat and organized
  • Helped brand awareness by assisting in merchandising and handling display setups
  • Greeted each client and asked questions to determine fashion needs
  • Developed long-lasting relationships with clients through one-on-one store interactions
  • Brainstormed with other stylists to determine how to incorporate exciting new trends into development of showroom displays
  • Worked two fashion show productions and set up model castings.

Sales Associate

Bath and Body Works, Limited Brands
11.2006 - 01.2009
  • Helped customers find specific products, answered questions and offered product advice
  • Answered incoming telephone calls to provide store, products and services information
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Collected payments and provided accurate change
  • Worked with fellow sales team members to achieve group targets
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Developed trusting relationships with customers by making personal connections
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Assessed customer needs to provide assistance and information on product features
  • Built and maintained relationships with peers and upper management to drive team success
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Received and displayed product shipments on store retail shelves upon delivery
  • Increased purchase amounts by cross-selling with similar products.

Education

High School Diploma -

Miami Trace High School
Washington Court House, OH
01.2007

Skills

  • Stockroom Upkeep
  • Product Recommendations
  • Upselling Techniques
  • Merchandising
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • POS System Operation
  • Customer Service
  • Store Opening and Closing
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Self-Checkout Assistance
  • Problem-Solving
  • Crew Management
  • Technical Troubleshooting
  • Hand and Power Tool Operation
  • Project Planning
  • Time Management
  • Providing Feedback
  • Customer Service and Assistance
  • Confidential Records Management
  • Home Visits

Timeline

Sales Manager

Aarons
09.2023 - Current

Customer Accounts Manager

Aarons
04.2023 - 09.2023

General Laborer Carpenter

Don Robbins Construction
05.2019 - 03.2023

Store Leader

Maurices
10.2013 - 05.2019

Style Advisor

Dressbarn
07.2009 - 10.2013

Sales Associate

Bath and Body Works, Limited Brands
11.2006 - 01.2009

High School Diploma -

Miami Trace High School

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