Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Roberts

Chicago,IL

Summary

Competent BHA knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.

Overview

7
7
years of professional experience

Work History

Resident Mentor

Volunteers Of America Ohio-Indiana
01.2020 - 11.2023
  • Keep trolled and in proper locations.
  • Treated all residents and staff with utmost respect.
  • Updated documentation with latest information about residents, incidents and infractions.
  • Mediated conflict to provide a safe and secure environment through policy enforcement.
  • Facilitated minor care needs of the facility by reporting issues to the maintenance department for quick resolution.
  • Maintained individual records of emergency contacts and administrative support documentation for students.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into a new living environment and maintained strong relationships with residents.

Customer Service Associate

Home Depot
Indianapolis, USA
03.2017 - 02.2020
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Maintained a clean sales floor and straightened and faced merchandise.

Behavioral Health Technician

Options Behavioral Health Hospital
Indianapolis, USA
04.2019 - 11.2019
  • Performed client intake procedures according to internal standards for all new admissions.
  • Conducted client rounds to check on residents.
  • Assisted in monitoring patient activity and reporting issues to the medical staff.
  • Assisted in developing activities and meal routines that the patients enjoyed and could rely on.
  • Assisted in performing in-room procedures on certain patients.
  • Assisted in distributing meals to patients throughout the day.
  • Often assisted medical staff in situations where a patient needed to be restrained.

Fulfillment Centers – Work Inside an Amazon

Amazon
Indianapolis, USA
09.2016 - 02.2017
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through the warehouse.

Education

High School Diploma -

South Shore High School
Chicago, Illinois, United States
06.2008

Skills

  • Activity monitoring
  • Skill-Building Exercises
  • Patient Care
  • Behavioral Health
  • Client transportation
  • Patient Assistance
  • Treatment Planning

Timeline

Resident Mentor

Volunteers Of America Ohio-Indiana
01.2020 - 11.2023

Behavioral Health Technician

Options Behavioral Health Hospital
04.2019 - 11.2019

Customer Service Associate

Home Depot
03.2017 - 02.2020

Fulfillment Centers – Work Inside an Amazon

Amazon
09.2016 - 02.2017

High School Diploma -

South Shore High School

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