Brittany Roberts
Rochester,NY
Summary
Dynamic customer service professional experienced in both retail store settings and one on one care. Productive relationship builder, excels at listening to customers/individuals needs, and creating solutions that provide value. Highly dependable, reliable and able to perform duties with minimal supervision. Looking for a high performing team to become a part of and build great working relationships to meet and or exceed company/organizations goals and expectations. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Nutrition Assistant
Strong Memorial Hospital, University Of Rochester
04.2025 - 07.2025
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Strengthened compliance with regulatory guidelines through regular attendance at mandatory training sessions related to food safety standards.
- Increased efficiency in meal preparation by utilizing appropriate cooking techniques and equipment according to established procedures.
- Assisted dietitians in developing personalized meal plans for patients, resulting in better health outcomes.
- Fostered a supportive team environment through effective communication and collaboration with fellow Food and Nutrition Assistants.
- Maintained accurate records of patients'' dietary information, ensuring adherence to individualized meal plans.
- Collaborated with healthcare professionals to address specific dietary concerns and requirements for individual patients.
- Contributed to team success by providing cross-training support for colleagues in various Food and Nutrition Assistant tasks as needed.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
Self-Hire Direct Support
Heritage Christian Services
02.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
Inventory Supervisor
WIS International
06.2017 - 02.2022
- Run inventory crew during store inventory audits
- Assign team to specific areas of need
- Transport team to and from site of assignment
- Run reports/numbers for completion
- Download store inventory information
- Calibrate computers and handheld devices with store information and transfer onto hard drive
- Finalize inventory results
- Follow up on leads that are responsible for following the team
- Complete audits
- Teach and train new hires
- Assist with hiring needs
- Complete team evaluations
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
- Reviewed inventory control reports ensuring accuracy and completeness.
Medical Liaison
Epilepsy-Pralid, Inc
10.2015 - 03.2018
- Set up and manage paper/ electronic filling systems
- Record information and maintain documents
- Give daily/weekly and monthly updates
- Schedule and confirm appointments for individuals
- Authorize drug refills and provide prescription information to pharmacists
- Prepare and administer medications as directed by a physician
- Contact medical facilities or departments to schedule patients for tests and/or admission
- Provide direct care for individuals hands on
- Prepare meals schedules and follow meal plans
- Establish individuals goal to reach on a monthly basis
- Provide leadership with monthly summaries on each individual profession, goal achievement, behaviors
- Complete weekly medication inventory
- Train residential staff on any medical changes, nutrient changes, physical up keep of individuals
- Trained in S.C.I.P-R, C.P.R, First Aid, A.E.D and medical certification
Child Care Provider
Self Employed
04.2012 - 03.2016
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
Education
Barber Trade License - Liberal Arts
Sharp Edges School of Barbering
Rochester, NY09.2015
High School Diploma - Liberal Arts
East High School
Rochester, NY06.2008
Skills
- Problem Solving
- Time Management
- Home Health
- Customer Service
- Hoyer Lift
- Childcare
- Medication Administration
- Meal Preparation
- Laundry
- Home Care
- Alzheimer's Care
- Relationship Building
- Respectful and Compassionate
- Housekeeping
- Dependable and Responsible
- Verbal and Written Communication
- Client Transportation
- Bedside Care
- Supportive Personality
- Ability to Lift
- Caring Companionship
- Emotional support
- Disability awareness
- Self-advocacy support
- Respectful and compassionate
- Strong ethics
- Multitasking and organization
Certification
CPR Certification
First Aid Certification
Additional Information
Skills
Time Management Judgment and Decision Making
Customer and Personal Service Critical Thinking
Personnel and Human Resources Complex Problem Solving
Timeline
Food and Nutrition Assistant
Strong Memorial Hospital, University Of Rochester
04.2025 - 07.2025
Self-Hire Direct Support
Heritage Christian Services
02.2022 - 04.2025
Inventory Supervisor
WIS International
06.2017 - 02.2022
Medical Liaison
Epilepsy-Pralid, Inc
10.2015 - 03.2018
Child Care Provider
Self Employed
04.2012 - 03.2016
High School Diploma - Liberal Arts
East High School
Barber Trade License - Liberal Arts
Sharp Edges School of Barbering
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