Brittany Robertson
Houston,TX
Summary
Accomplished leader accustomed to managing daily healthcare operations. Excels in developing and implementing operational strategies while enforcing compliance with safety regulations and medical policies. Proven track record in streamlining scheduling processes, establishing efficient services and producing outstanding patient care outcomes. Exceptional interpersonal, organizational, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Practice Coordinator 3
UCSF Medical Center
San Francisco, CA
01.2024 - 09.2024
- Company Overview: UCSF Medical Cancer Center- Department of Radiation Oncology
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assists the Administrative Director or leads special projects (e.g., True North Board, volumes, etc.).
- Provided feedback on team performance reviews after evaluating individual contributions.
- UCSF Medical Cancer Center- Department of Radiation Oncology
Practice Coordination 3
UCSF Medical Center
San Francisco, CA
07.2018 - 01.2024
- Company Overview: UCSF Medical Cancer Center- Department of Radiation and Oncology/Thoracic Surgery/General Medicine
- Manage patient scheduling, including radiation CT Simulation appointments and follow-up visits
- Manage the thoracic surgery work ques in APeX daily
- Entered referrals and obtained authorizations for new patients
- Utilized Aria to schedule radiation treatments for multiple head and Neck cancer diagnoses
- Utilized OR Grid to schedule surgeries for multiple thoracic diagnoses
- Scanned surgical documents into patient's charts
- Scheduled post-op appointments
- Assist provider with academic scheduling
- UCSF Medical Cancer Center- Department of Radiation and Oncology/Thoracic Surgery/General Medicine
- Verified insurance benefits for patients prior to their appointment date.
Neurology Authorization Representative-PC2
UCSF Medical Center
Emeryville, CA
03.2018 - 07.2018
- Company Overview: FPROM Auth Unit/Resource Pool
- Manage the Neurology authorization work ques in APeX daily, keeping denials at a minimum
- Entered referrals and obtained authorizations for 7 neurology clinics, averaging 50 accounts worked daily
- Confirm authorization approval prior to scheduling
- Performed detailed review of medical record documentation to answer authorization questions requested by the clinic, health insurance, or the patient
- Fundamentals of Healthcare Insurance
- Payor Plan
- Scheduling & Registration 100,200, 300
- FPROM Auth Unit/Resource Pool
Case Manager
The REFUGE Inc.
Oakland
08.2017 - 03.2018
- Managed client's portfolio of cases.
- Coordinated meetings between clients, family members, and other healthcare providers involved in the treatment process.
- Transported clients to court hearings.
- Maintained accurate records of client progress and documentation of all client contacts.
- Implemented case management plans, provided assessments, and offered counseling and support.
- Adhered to legal requirements regarding the confidentiality of information related to clients' cases.
- Developed individualized care plans with input from clients and their families.
Administrative Assistant
Robert Half Attempt Agency
Oakland
07.2016 - 08.2017
- Gathered, entered and updated data to maintain database
- Monitored and coordinated accounting activities as appropriate
- Assisted with project development and planning
- Composed and prepared written documentation and correspondence
- Coordinated and oversaw day to day management of supplies
Office Manager
Autism Collaborative Therapies
Hayward
12.2014 - 07.2016
- Reviewed and analyzed medical charts ensuring appropriate services were provided to clients
- Maintained office records using MSWORD, EXCEL and various database systems to secure confidential records
- Adhered to professional standards outlined in Health Insurance Portability and Accountability Act of 1996 (HIPPA)
- Communicated with clients and handled client complaints
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
Education
Bachelor of Arts (B.A.) - Sociology
California State University East Bay
hayward03-2017
Associate of Arts (A.A.) - Criminal Justice and Behavior Science
Merritt Junior College
Oakland05.2014
Skills
- Problem-solving and critical thinking
- Extensive PC experience
- HIPAA compliance
- Medical terminology knowledge
- Effective Communicator
- Team leadership
- Ability to Prioritize
- Ability to Multi-task
- Highly Organized
- Referral management
- Attention to detail
- Proficient in using electronic health record software
- Fundamentals of Healthcare Insurance
Certification
CPR/First Aid/AED
Volunteer Experience
- Mentor, Girls Inc., Oakland, CA, 01/01/24, Present, Provided guidance and support to mentees, helping them develop their skillset and reach their goals.
- Board Member, Urban Mentor Networks, Oakland, CA, 03/01/23, Present, Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors.
Accomplishments
CASA- Court Appointed Special Advocate For Children
References
References available upon request.
Timeline
Lead Practice Coordinator 3
UCSF Medical Center
01.2024 - 09.2024
Practice Coordination 3
UCSF Medical Center
07.2018 - 01.2024
Neurology Authorization Representative-PC2
UCSF Medical Center
03.2018 - 07.2018
Case Manager
The REFUGE Inc.
08.2017 - 03.2018
Administrative Assistant
Robert Half Attempt Agency
07.2016 - 08.2017
Office Manager
Autism Collaborative Therapies
12.2014 - 07.2016
CPR/First Aid/AED
Bachelor of Arts (B.A.) - Sociology
California State University East Bay
Associate of Arts (A.A.) - Criminal Justice and Behavior Science
Merritt Junior College
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