Brittany Robertson (Huff)

• Ensured compliance with state licensing requirements, government regulations, infection-control protocols, and sanitation standards.

• Managed billing, reimbursement, and administrative processes to support efficient financial operations and service delivery.

• Coordinated scheduling and maintained a master appointment calendar serving a patient population of more than 300 individuals.

• Collaborated with interdisciplinary healthcare teams to improve operational efficiency, patient access, and continuity of care.

• Built strong rapport with patients through active listening, professionalism, and individualized service.

• Managed inventory, supplies, and equipment to ensure uninterrupted rehabilitation and barber/beauty program operations.

• Responded promptly and effectively to patient concerns, enhancing satisfaction and quality of care.

• Fostered a positive work environment through teamwork, communication, and professional collaboration.

• Assisted the Physical Therapist for one year, supporting basic range-of-motion (ROM) activities and patient care while simultaneously managing barber and beauty services.

• Independently operated and managed a comprehensive barber and beauty program within a high-risk psychiatric healthcare environment serving up to 303 patients.

• Maintained accurate records, documentation, and service schedules while ensuring compliance with facility policies and procedures.

• Demonstrated exceptional organizational, time-management, and multitasking abilities in a fast-paced healthcare setting.

• Successfully balanced clinical support responsibilities and program management duties while maintaining high standards of patient care and service.