Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittany Robichaux

New Orleans,LA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Sales Manager

Self-employeed
01.2018 - Current
  • Developed strategic sales plans to increase market penetration and drive revenue growth.
  • Managed client relationships, ensuring high levels of satisfaction and retention through personalized service.
  • Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
  • Trained and mentored junior sales staff, fostering a culture of continuous improvement and collaboration.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Attended industry events and conventions to expain sales opportunities.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Facilitated business by implementing practical networking techniques.

Server Assistant

Dickie Brennan's Steakhouse
11.2023 - 12.2024
  • Supported servers by delivering food and beverages efficiently, ensuring timely service to guests.
  • Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
  • Assisted in inventory management, restocking supplies to streamline operations during peak hours.
  • Collaborated with kitchen staff to ensure accurate order preparation, minimizing errors in service.
  • Contributed to team meetings by sharing insights on workflow improvements and efficiency strategies.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Assisted with dining room set up prior to and after service period.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
  • Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
  • Enhanced dining experience by ensuring timely setup and cleanliness of tables.
  • Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
  • Maintained cleanliness and order in dining area, setting high standard for guest experience.
  • Assisted with bussing tables and cleaning up spills.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted customers with carry-out service.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided attentive service and proactively assessed guest needs.
  • Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
  • Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
  • Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.

Certified Nursing Assistant

Jonesboro Human Development Center
01.2011 - 12.2019
  • Assisted patients with daily living activities, enhancing their comfort and well-being.
  • Monitored vital signs, ensuring accurate health assessments and timely reporting to nursing staff.
  • Collaborated with healthcare team to develop personalized care plans for diverse patient needs.
  • Educated patients and families on health management, promoting understanding of treatment protocols.
  • Trained new staff on best practices in patient care and safety protocols, fostering a knowledgeable team environment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of 120+ residents under long-term care.
  • Delivered high-quality care to [120+] patients in hospital facility.

Ingredient Handler

Nestle
04.2014 - 08.2014
  • Monitored inventory levels, ensuring timely replenishment of raw materials for production.
  • Collaborated with quality control teams to maintain ingredient integrity and compliance with safety standards.
  • Implemented a system for tracking expiration dates, reducing spoilage rates and ensuring fresh ingredients were consistently used.
  • Contributed to a positive work environment by maintaining clear communication channels with team members regarding tasks and expectations.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Followed instructions and processes to maintain food and beverage integrity.

Education

High School Diploma -

Jonesboro High School
Jonesboro, AR
05-2009

C.N.A. Certification - Certified Nursing Assistant

RSB Nursing School
Jonesboro, AR
03-2007

Bartending License - Bartending/mixologist

Louisiana Responsible Vendor Server Permit
Kenner, LA
03-2023

Associate Degree in Nursing - Medical Billing And Coding

Delgado Community College
New Orleans, LA
05-2027

Skills

  • Relationship building
  • Staff management
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Direct sales
  • Goal setting
  • Operations
  • Social media savvy
  • Customer Service
  • Patient Care
  • Record keeping
  • Data analysis
  • Exceptional multi-tasker
  • Goals and performance
  • Typing
  • Organization

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server Assistant

Dickie Brennan's Steakhouse
11.2023 - 12.2024

Sales Manager

Self-employeed
01.2018 - Current

Ingredient Handler

Nestle
04.2014 - 08.2014

Certified Nursing Assistant

Jonesboro Human Development Center
01.2011 - 12.2019

High School Diploma -

Jonesboro High School

C.N.A. Certification - Certified Nursing Assistant

RSB Nursing School

Bartending License - Bartending/mixologist

Louisiana Responsible Vendor Server Permit

Associate Degree in Nursing - Medical Billing And Coding

Delgado Community College

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Brittany Robichaux