Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Robinson

Columbus,GA

Summary

Versatile Customer Service and Technical Support professional with experience spanning healthcare records management, call center operations, and IT systems support. Skilled in handling high-volume inbound/outbound calls, resolving complex inquiries, and delivering user-friendly technical assistance. Adept at safeguarding sensitive information in compliance with HIPAA and cybersecurity standards while maintaining accuracy, efficiency, and exceptional customer satisfaction. Recognized for strong communication, problem-solving, and cross-functional collaboration that drive operational excellence.

Overview

8
8
years of professional experience

Work History

Patient Care Assistant (Contractor)

Right At Home Care
02.2019 - 08.2025
  • Delivered compassionate, hands-on support to patients with daily living activities, ensuring comfort, safety, and dignity.
  • Responded promptly to patient needs, including call lights, feeding assistance, mobility support, and repositioning to prevent bedsores.
  • Monitored and recorded vital signs, medical information, and patient activity while maintaining accurate documentation.
  • Prepared meals, assisted with medication monitoring, and provided transportation to medical appointments and errands.
  • Collaborated with nursing staff, communicated patient status changes, and adhered to infection control and HIPAA confidentiality standards.
  • Adapted efficiently to diverse healthcare environments as a contracted professional, supporting quality patient care.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Participated in ongoing training sessions to stay current on CPR, first aid, and lifeguarding skills, enhancing overall performance in emergency situations.

Health Information Specialist

Ciox Healthcare
03.2023 - 06.2025
  • Processed and fulfilled high-volume patient health information requests with 100% compliance to HIPAA and facility policies.
  • Maintained accuracy and completeness of over 300 patient charts weekly by assembling, auditing, and digitizing records into EMR systems.
  • Delivered timely responses to internal and external requests from patients, providers, insurers, and legal representatives via inbound/outbound calls, email, and in-person interactions, reducing turnaround times by 100 % .
  • Provided professional customer service by addressing inquiries, resolving issues, and guiding requestors through the medical records process.
  • Handled administrative functions including data entry, fax processing, mail distribution, and scheduling, ensuring seamless office operations.
  • Generated detailed reports for management, supporting operational decision-making and workflow improvements.
  • Trained and mentored new hires, enhancing onboarding efficiency and ensuring adherence to compliance protocols.
  • Contributed to process improvement initiatives through active participation in cross-functional projects and committees.
  • Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
  • Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.

Server/Front Desk Concierge

The Country Club Of The South
09.2021 - 09.2023
  • Answer phones and greet clients in a friendly, positive, and warm manner.
  • Ensure vendor supplies, drinks, and snacks for clients are stocked.
  • Maintain office supplies and outgoing correspondence.
  • Develop and mail letters to clients for various purposes upon request.
  • Send the following to clients, but not limited to quarterly referral letters, Reallocation letters, Appointment Reminders, Thank You notes, Birthday letters, invitations, etc.
  • Assist clients with issues and concerns.
  • Build and improve upon client relationships.
  • Database management.
  • Attend and contribute to team meetings.
  • Set appointments with clients and assist the Advisor with calendar management.
  • Pre-appointment preparation includes compiling account summaries.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Greeted and served guests in a fast-paced environment, ensuring a positive dining experience.
  • Accurately took food and beverage orders and entered them into POS systems.
  • Delivered orders promptly while monitoring quality and presentation standards.
  • Anticipated guest needs, resolved issues quickly, and provided exceptional customer service.
  • Maintained cleanliness and organization of tables, service stations, and work areas.
  • Processed payments, handled cash, and balanced transactions at shift end.
  • Collaborated with kitchen and bar staff to ensure efficient service flow.
  • Upsold menu items and promotions to increase sales and enhance guest satisfaction.
  • Adhered to all food safety, sanitation, and alcohol service guidelines.


System Operator/Call Center Representative

Intralot Lottery System
06.2017 - 06.2022
  • Managed server hardware, operating systems, and virtualization infrastructure, ensuring regular updates, high availability, and security compliance.
  • Responded to vulnerability scans, developed mitigation strategies, and tested software updates to minimize downtime.
  • Provided remote and on-site technical support for hardware, software, VPN, and business applications; resolved incidents and documented solutions in the knowledge base.
  • Collaborated with cross-functional teams, including cybersecurity and network administrators, to implement IT projects from planning to production.
  • Created and maintained comprehensive technical documentation, system configurations, and change logs for future reference.
  • Handled an average of 100 inbound and outbound calls daily , providing prompt and professional customer service.
  • Resolved customer inquiries, technical issues, and service requests within established SLAs.
  • Utilized call tracking and CRM systems to document interactions and follow up on open cases.
  • De-escalated complex customer concerns, ensuring positive outcomes and customer satisfaction.
  • Collaborated with cross-functional teams to resolve escalations and improve service processes.
  • Delivered technical customer service by translating complex information into user-friendly guidance.
  • Utilized tracking software and help desk tools to manage tickets, monitor trends, and support continuous process improvement.
  • Stayed current on emerging technologies to recommend and implement system enhancements.

Education

Associate Degree - Applied Science

Gwinnett Technical College

Skills

  • Healthcare IT systems
  • HIPAA compliance
  • Network troubleshooting
  • System monitoring
  • Customer support
  • Customer service
  • Call center experience
  • Computer proficiency
  • Microsoft outlook
  • VPN configurations
  • VPN configuration and support
  • VPNs and Remote Access
  • Scheduling
  • Follow-up skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Multitasking
  • Verbal communication
  • Vital signs documentation
  • Emotional support
  • Medical terminology
  • Patient monitoring

Timeline

Health Information Specialist

Ciox Healthcare
03.2023 - 06.2025

Server/Front Desk Concierge

The Country Club Of The South
09.2021 - 09.2023

Patient Care Assistant (Contractor)

Right At Home Care
02.2019 - 08.2025

System Operator/Call Center Representative

Intralot Lottery System
06.2017 - 06.2022

Associate Degree - Applied Science

Gwinnett Technical College

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Brittany Robinson