KaShaian Banks
Gastonia,NC
Summary
Committed job/carreer seeker with a history working in multiple health care areas, and engrossed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
Work History
Crisis Hotline
Domestic violence
- Assist in meeting service participant’s needs for emergency shelter, housing, safety, and support services through active listening, empathy, and advocacy
- Provide crisis intervention and ongoing emotional support (to adults and/or their dependent children) during emergency shelter shifts, or through telephone, individual, or group contact
- Assist service participants with other community resources, housing resources, as well as referral to appropriate agencies
- Maintain necessary agency paperwork, attend staff meetings, in-services, and paid training
- Supervise and maintain agency rules, procedures, and guidelines
- Maintain organization, security, and confidentiality.
NOVANT PRESBYTERIAN MEDICAL CENTER
Emergency Department
Charlotte
- Take vitals (temp., blood pressure, pulse, respirations, oxygen level) type in any patient charting through epic
- Walk the patients to their room as well as hook them up to the monitors and get them what they need
- Assist to the restroom or change their briefs
- Depending on the patient would sometimes have to sit with them if they were self harming patients
- Escort pregnant women to labor and delivery
- CPR if need be on patients
- Draw blood from patients if phlebotomy was not available
- Do EKG’s if need be on patients that are cardiac alerts.
Customer Service Manager
Five Below
Concord
- Assure that each associate completes their tasks for the day/night
- Rest assure the store is ready at all times
- When on the floor, help customers with their shopping and making sure they have a great experience
- When on the registers, assist the customers in getting any last minute items as well as making sure they have a great experience
- Before opening the store make sure the store is neat and customer ready
- Opening the store when scheduled to open
- Recount the registers from the previous night to assure numbers are correct and data is entered correctly
- Also going to the bank to exchange funds from store to bank
- At the end of the night, count the registers down and reassuring everything counted is correct
- Entering the data from the day/night
- Entering the money amount and making adjustments to each register drawer
- Complete drawer audits when need be throughout the day if the store becomes busy(Christmas time)
- Closing the store when scheduled to close
- Making sure the store is fully recovered(cleaned by the end of the night, and left items from the customers back on the floor.
Iqor
Call center representatives
- Handle inbound calls to assist customers with mobile device issues
- Answer inbound calls and greet customers with energy and enthusiasm
- Assist callers with mobile device troubleshooting
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Meet department productivity and quality standards
- Strive for first call resolution and take true ownership of customer needs and issues
- Communicate and follow instructions for one call customer resolution
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
- Take an active role in educating customers about our clients products and services.
Education
Nurse Aide I -
Rowan Cabarrus Community College
01.2019
High school -
William Amos Hough high school
Medical billing and coding -
Devry University
Skills
- Customer Service
- Fast Typer 140 WPM
- Data Entry
- Artiva
- Epic Charting
- Excellent Capacity to Retain Things
- Keen Collaborator
- Certified Nursing Assistant
- De-Escalation Techniques
- Call Handling
- Client Confidentiality
- Case Documentation
- Computer Networking
- System Analysis
Certification
- Certified Nursing Assistant (CNA), 01/2019, 01/2021
- CPR Certification
- Certified Medical Assistant
Timeline
Crisis Hotline
Domestic violence
NOVANT PRESBYTERIAN MEDICAL CENTER
Emergency Department
Customer Service Manager
Five Below
Iqor
Call center representatives
Nurse Aide I -
Rowan Cabarrus Community College
High school -
William Amos Hough high school
Medical billing and coding -
Devry University
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