Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Roe

Fenton,MO

Summary

Customer Service specialist with winning attitude and desire to deliver exceptional customer based experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

13
13
years of professional experience

Work History

Catering Coordinator

Panera Bread
City of Saint Peters, MO
08.2021 - Current
  • Assisted customers with food selection, inquiries and order customization requests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Processed invoices for payment after completion of each event.
  • Maintained an inventory of all catering equipment and supplies.
  • Resolved any customer complaints in a professional manner.
  • Directed food delivery and presentation to maintain catering operations.
  • Trained new employees to perform duties.

Associate Trainer

Panera Bread
City of Saint Peters, MO
04.2016 - Current
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Instructed new team members on how to complete tasks.
  • Maintained detailed training log for trainers to track sessions and improve success rate.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Cafe Associate

Panera Bread
City of Saint Peters, MO
07.2011 - Current
  • Made meals in accordance with company standards and requirements.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Greeted customers, answered questions and provided excellent customer service.
  • Assisted in the preparation of sandwiches, salads, soups and other cafe items.
  • Operated cash register to process payments from customers.
  • Maintained cleanliness of work area and restocked supplies as needed.
  • Performed opening and closing procedures for the cafe.
  • Ensured compliance with all health department regulations regarding food safety.

Education

Associate of Arts - Interior Design

St. Louis Community College
Kirkwood, MO

Skills

  • Event Logistics
  • Menu Coordination
  • Catering Marketing
  • Client Relationship Management
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Organizational Skills

Timeline

Catering Coordinator

Panera Bread
08.2021 - Current

Associate Trainer

Panera Bread
04.2016 - Current

Cafe Associate

Panera Bread
07.2011 - Current

Associate of Arts - Interior Design

St. Louis Community College

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Brittany Roe