Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRITTANY ROGERS

Tampa,FL

Summary

Experienced Operations Manager and talented leader with 2.5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience

Work History

Escrow Operations Manager

First American Title
07.2021 - Current
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reported issues to higher management with great detail.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Excellent communication skills, both verbal and written.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed strong communication and organizational skills through working on group projects.

Escrow Team Lead

First American Title
01.2020 - 07.2021
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Covered the EA's and closer's desk when on PTO

Escrow Assistant

First American Title
05.2016 - 01.2020
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Maintained open communication with lenders, brokers and borrowers.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Consistently updated client information in FAST, keeping records accurate and up-to-date throughout the transaction.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Processor

New House Title
03.2013 - 05.2016
  • Order delinquent deliverables including lien searches and estoppels
  • Run and work reports daily to make sure entire pipeline is up to date daily
  • Monitor email boxes to complete required tasks and make sure status requests are distributed to the proper parties
  • Handle incoming calls as part of a phone queue schedule to provide current status of files
  • Work directly with Lenders, Realtors, Buyers and Sellers to provide the preliminary HUD-1 Settlement Statements, Closing Protection Letters and Title Commitments according to Underwriting guidelines
  • Call and schedule notaries to complete closings
  • Assisting customers through email and phone calls
  • Any other tasks assigned by management.

Customer Service Staff

Publix Supermarket
09.2006 - 07.2013
  • Handled cash, check, credit and automatic debit card transactions
  • Performed cash and check bank deposits
  • Greeted and assisted customers
  • Assisted customers over the phone regarding store operations, product, promotions, and orders
  • Any other tasks assigned by management.

Education

Associate of Science Physical Therapist Assistant -

South University
12.2015

Associates Degree Liberal Arts -

Hillsborough Community College
12.2012

Skills

  • Process Improvement
  • Staff Training
  • Teamwork and Collaboration
  • Onboarding and Orientation
  • Staff Development

References

References available upon requests.

Timeline

Escrow Operations Manager

First American Title
07.2021 - Current

Escrow Team Lead

First American Title
01.2020 - 07.2021

Escrow Assistant

First American Title
05.2016 - 01.2020

Processor

New House Title
03.2013 - 05.2016

Customer Service Staff

Publix Supermarket
09.2006 - 07.2013

Associate of Science Physical Therapist Assistant -

South University

Associates Degree Liberal Arts -

Hillsborough Community College

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BRITTANY ROGERS