Brittany Roper

Administrative Assisstant-OPS

Pitt Ohio Express

Cicero, IL

10.2012 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Coached new employees on administrative procedures, company policies and performance standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Communicated professionally with colleagues, freelancers and clients.