Brittany Rosales

Identify, collect, and label blood specimens from both inpatients and outpatients who present themselves to the laboratory, as well as ambulatory and non-ambulatory inpatients.

• Conducted patient interviews, ensured accuracy of requisitions, and maintained positive patient identification.

• Enters tests/fees into the hospital computer system.

• Addresses questions and concerns to educate patients on collection process and procedures.

• Successfully performs 30-40 routine venipuncture/capillary sticks per day on patients of all ages, while adhering to phlebotomy guidelines and hospital practices.

• Visits three affiliated facilities (2 nursing homes and 1 addiction treatment center) to perform blood draws and other specimen collections for the hospital's patients. As well as a cancer treatment center as needed.

• Centrifuged blood samples as outlined in clinical protocols.

• Physically process, package, and ship all clinical specimens not performed at NERMC

• Trained new hires on proper venipuncture/capillary collections, techniques, and infection control procedures.

• Instructs patients and/or hospital personnel in the collection process of the specimen, providing appropriate tubes, containers, and storage temperature for each test type.

• Assists with clerical tasks such as answering phones, sending Faxes, and making copies.

• Verifies physicians' orders to confirm the proper tests is ordered as well as the proper diagnosis codes was given when needed.

• Organizes and sterilizes all drawing instruments and equipment required for the procedure while complying with infection control measures and requirements.

• Stocks as well as kept track of supplies needed before ordering from Central Supply.

• Interviews patients for registration and admittance for everyday radiology appointments, outpatient procedures, and pre-op labs.
• Registers patients and admits them into the Emergency Department.
• Prepares and processes standard registration form as well as preforms clerical work.
• Answers telephone inquiries and provides important information vital to the check in process.
•Types 40wpm, Copies, faxes, prints and scans patient's orders.
• Serves as a Liaison between patients and medical staff before, during, and after patient registration.
• Delivers extraordinary patient experience by greeting patients in a courteous and professional manner.
• Follows all safety guidelines and operating procedures as they pertain to CHS policies, HIPPA and the Privacy Act of 1974 to ensure patients medical information is protected.
• Validates medical insurance coverage to ensure insurance is active and up to date.
• Acts as a Liaison between medical staff and patients before, during, and after registering/ admitting patients.
• Processes billing as well as accepts high dollar payments for co-pays, deductibles, and co-insurance using credit card machines, cash, and check payments.
• Closes out daily cash reports.
• Digitizes patient information for completion of electronic record of visit and ensures accuracy of all patient information.

Volunteer for HHB Battery, 41st FAB (Rail Gunners) serving as their Family Readiness Group leader.

Successfully upholding the Commander's mission and vision for his Family Readiness Program. Provided

administrative guidance and support in the area of Family Readiness, contributing to combat readiness by promoting efficient as well as effective communication between the command, Family Readiness Groups, and Family members.

Successfully completing all general office clerical work as it pertains to the Commander's Family Readiness Program.

Consistently updates the Commander on the Family Readiness program status. Maintains contact and is a

liaison with Army Community Service, Family program agencies and major subordinate commands. Assists in

managing the Command's marketing program for Solider and Family readiness training by publishing monthly

newsletters, updated family-oriented training calendars and bulletin boards. Attends and plans all Family

Readiness Group meetings and events, ensures they are conducted monthly. I have served countless hours supporting every monthly SFRG meeting and pot luck, motor pool breakfasts and lunches, and Battery and Battalion organizational days. Performed vital duties as a key caller. Also attends all Family Readiness Meetings and steering committee meetings held on the Battalion and Brigade levels,

briefing the committee on all necessary updates for our Battery as well as upholding the Battalion's mission.

Schedules and coordinates briefings, orientations and workshops on Soldier and Family readiness issues as

necessary for the Soldiers and Families. Provides weekly updates on the status of the unit's Family Readiness, to

include new families, new volunteers, current ones needing recognized as they may be departing. Implemented a

Battery newsletter to make sure all Soldiers and families remained informed and up to date according to the

standard operating procedure. Completed many volunteer hours in the position receiving a Certificates of Appreciation. Completed multiple trainings to help me succeed as leader, to better those around me, and as a member of the military community.

Volunteer for Bravo Battery, 1-77 FAR, 41st FAB (Rail Gunners) serving as their Family Readiness Group leader.

Successfully upholding the Commander's mission and vision for his Family Readiness Program. I provided

administrative support in the area of Family Readiness, contributing to combat readiness by promoting efficient

and effective communication between the command, Family Readiness Groups, and Family members.

Successfully completing all general office clerical work as it pertains to the Commander's Family Readiness Program.

Consistently updates the Commander on the Family Readiness program status. Maintains contact and is a

liaison with Army Community Service, Family program agencies and major subordinate commands. Assists in

managing the Command's marketing program for Solider and Family readiness training by publishing monthly

newsletters, updated family-oriented training calendars and bulletin boards. Attends and plans all Family

Readiness Group meetings and events, ensures they are conducted monthly. I have served countless hours supporting every monthly SFRG meeting and pot luck, motor pool breakfasts and lunches, and Battery and Battalion organizational days. Performed vital duties as a key caller. Also attends all Family Readiness Meetings and steering committee meetings held on the Battalion and Brigade levels,

briefing the committee on all necessary updates for our Battery as well as upholding the Battalion's mission.

Schedules and coordinates briefings, orientations and workshops on Soldier and Family readiness issues as

necessary for the Soldiers and Families. Provides weekly updates on the status of the unit's Family Readiness, to

include new families, new volunteers, current ones needing recognized as they may be departing. Implemented a

Battery newsletter to make sure all Soldiers and families remained informed and up to date according to the

standard operating procedure. Interpreted military and CDC regulations, policies, principles, and procedures on Covid-19 to ensure families understood what they could and could not do during the pandemic. Completed many volunteer hours in the position receiving a Certificates of Appreciation, Two Public Service Commendation Medals and The Artillery Order of Molly Pitcher Awarded by The US Artillery Association. Completed multiple

trainings to help me succeed as leader, to better those around me, and as a member of the military community.

The following are the training's associated with the military, Army Community Service (ACS), and the Family

Readiness Group I have completed.

- R.E.A.L. Soldier and Family Readiness Group Leader Training, 15 December 2020

- R.E.A.L. Soldier and Family Readiness Group Informal - - Fund Custodian Training, 6 November 2020

- R.E.A.L. Soldier and Family Readiness Group Key Caller Training, 7 January 2021

- Spouse Sponsorship Training, 27 January 2021

• Managed inbound calls from Medical and Dental Providers.
• Provided support with medical and dental claims as well as quoting benefits
• Answered phone with friendly greeting to create positive inbound calling experience for medical staff.
• Handled high volume of inbound calls per shift to offer medical staff with patients insurance coverage.
• Utilized active listening skills to identify physicians and medical staff needs to provide appropriate solutions.
• Delivered prompt service to prioritize customer needs.
• Professionally and adequately assisted providers with information while

maintaining Protected Health Information (PHI), and HIPPA standards.

• Adhered to regulations and directives concerning the Privacy Act to ensure

confidentiality of medical records.

• Entered data into database for recordkeeping purposes.
• Worked adequately with little to no instruction on day-today work