BRITTANY ROSE
Orlando,FL
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented at task with over 12 years of customer service and management experience. Expert in customer service industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in customer support and committed to punctuality. Experienced customer service representative with over 10 years of experience in customer service and customer retention and sales. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking customer service position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
The Vitamin Shop
Orlando, FL
09.2014 - 10.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Loan Officer
CFE Federal Credit Union
Orlando, FL
09.2005 - 12.2013
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Advised clients on mortgage, education and personal loans.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Developed and maintained relationships with local real estate agents.
- Successfully closed average of 30 loans per month.
- Assisted senior-level credit officers with complex loan applications.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Increased loans and earnings by establishing 30 new accounts monthly.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Head Cashier Supervisor
Sam's Club
Orlando, FL
06.2002 - 12.2006
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored areas for security issues and safety hazards.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Education
Associate of Arts - Master Aesthetician
Florida College of Natural Health
Maitland, FL05.2009
Skills
- Teradata Database
- Google AdWords
- Microsoft Excel
Timeline
Assistant Store Manager
The Vitamin Shop
09.2014 - 10.2019
Loan Officer
CFE Federal Credit Union
09.2005 - 12.2013
Head Cashier Supervisor
Sam's Club
06.2002 - 12.2006
Associate of Arts - Master Aesthetician
Florida College of Natural Health
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