Brittany Rose
Santa Rosa,CA
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Knowledgeable [Desired Position] with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Knowledgeable [Desired Position] with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Traffic Control Lead
CORE Resources Inc.
04.2022 - Current
- Increased worker productivity by delegating tasks effectively, ensuring all team members understood their responsibilities.
- Reduced accident rates by diligently monitoring work zones and identifying potential hazards for workers and the public.
- Maintained accurate records of team hours worked, equipment usage, and incidents reported for proper documentation purposes.
- Assisted in resolving onsite conflicts between workers, motorists, or pedestrians through effective problem-solving strategies.
- Achieved successful project completion through meticulous attention to detail in executing well-designed traffic management plans.
- Maximized customer satisfaction through clear communication about project timelines and any anticipated delays due to weather conditions or other unforeseen variables.
Rural Carrier
USPS
06.2020 - 10.2022
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Delivered mail along established route in rural areas.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Organized mail ahead of delivery runs for correct routing.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Sorted mail according to order of address appearance for easy access in field.
Scale House
Sonoma Cutrer Winery
08.2020 - 09.2020
- Seasonal
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Tamber Bey Vineyards
02.2018 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Foley Family Wines
05.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Assistant Event Coordinator
Wednesday Night Market
07.2016 - 09.2018
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
Kitchen Manger
Willibees Wine & Spirits
01.2015 - 01.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Hospitality Team Member
Drycreek General Store
06.2013 - 08.2015
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.
Education
High School Diploma -
Healdsburg High School
Healdsburg, CA06-2012
Skills
- Work zone safety
- Traffic management expertise
- Public safety awareness
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Microsoft Excel
- Customer service
Certification
First Aid, Adult CPR & AED
OSHA 10 NC Laborers Training
ATSSA Training
Timeline
Traffic Control Lead
CORE Resources Inc.
04.2022 - Current
Scale House
Sonoma Cutrer Winery
08.2020 - 09.2020
Rural Carrier
USPS
06.2020 - 10.2022
Sales Associate
Tamber Bey Vineyards
02.2018 - 03.2020
Sales Associate
Foley Family Wines
05.2017 - 03.2019
Assistant Event Coordinator
Wednesday Night Market
07.2016 - 09.2018
Kitchen Manger
Willibees Wine & Spirits
01.2015 - 01.2017
Hospitality Team Member
Drycreek General Store
06.2013 - 08.2015
High School Diploma -
Healdsburg High School
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