Brittany Ross
Kansas City,MO
Summary
Dedicated relationship banker with 10+ years in financial services, specializing in customer engagement, account management, and fraud prevention. Skilled in cash handling, loan processing, and teller operations with a proven record of building lasting client relationships and exceeding service goals.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank Midwest
11.2024 - Current
- As a relationship banker I open and close accounts , manage debit cards , apply for loans and also handle teller transactions.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Associate Banker
Bank Midwest
11.2023 - 11.2024
- Focused mainly on teller cash transactions
- Building relationships, working with CDs, activating debit cards, teller transactions and more
Relationship Banker
Cornerstone Bank
03.2023 - 07.2023
- Building relationships with clients, opening and closing accounts, renewing CDs, activating debit cards , traditional teller transactions when needed and much more
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Fraud Specialist II
U.S. Bank
03.2020 - 02.2022
- Assisted with high risk fraud prevention, locking and or canceling their cards due to fraud or suspicious activity.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Bank Teller/Personal Banker
Country Club Bank
05.2017 - 03.2020
- Cash handling & Customer service. Deposits, withdraws ,currency exchanges, keeping a balance drawer / worked with TCR machines, and have done internal bank transfers to accounts as well as starting wire transfers.
Customer Service Representative
Alorica
02.2016 - 08.2017
- Insurance related help
Education
College - Mass Communications
Missouri Western State University
05-2027
High school diploma - undefined
Trinity catholic high school
St. Louis, MO05.2013
Skills
- Customer service
- Financial services
- Banking
- Accounting software
- Cash Handling
- Front Desk
- Cash handling
- Training
- Time Management
- Cashier
- Accounting
- QuickBooks
- Call Center
- Analysis skills
- ADP
- Word
- Inventory
- Sales
- Ability to count money and stay organized under pressure (7 years)
- Communications
- Administrative Experience
- Microsoft Excel
- Customer Support
- Payroll
Life
In 2022, I took a planned leave to provide hospice care for a family member and from August 2023-October 2023 I took a planned leave while moving from Kansas to Missouri.
Timeline
Relationship Banker
Bank Midwest
11.2024 - Current
Associate Banker
Bank Midwest
11.2023 - 11.2024
Relationship Banker
Cornerstone Bank
03.2023 - 07.2023
Fraud Specialist II
U.S. Bank
03.2020 - 02.2022
Bank Teller/Personal Banker
Country Club Bank
05.2017 - 03.2020
Customer Service Representative
Alorica
02.2016 - 08.2017
High school diploma - undefined
Trinity catholic high school
College - Mass Communications
Missouri Western State University
Similar Profiles
Kacie ThompsonKacie Thompson
Transaction Processing Specialist II at Bank MidwestTransaction Processing Specialist II at Bank Midwest
Kassidi LomaxKassidi Lomax
Associate Banker at Bank MidwestAssociate Banker at Bank Midwest
Ta-Jae JacksTa-Jae Jacks
Associate Banker at Bank MidwestAssociate Banker at Bank Midwest
Christopher BrittonChristopher Britton
Line Cook at SonicLine Cook at Sonic
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed