Brittany Rossomme- Schneider
Moody
Summary
-Dedicated professional with excellent customer service skills and a commitment to maintaining company standards. Proven ability to create welcoming atmospheres and enhance guest satisfaction through efficient multitasking. We want our guests to want to come back.
- Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
- I enjoy serving others, I am dedicated and frankly, personally invested in the continued success of Home2 Hoover, and it's continued growth.
-I genuinely enjoy being hospitable, and this comes across to the guests I encounter. I utilize creative solutions, and provide positive alternatives if I myself cannot meet their needs. This ensures that the last impression made is a positive one.
Overview
14
14
years of professional experience
Work History
Breakfast Attendant
Shree Hospitality
Hoover, AL
04.2025 - Current
- Prepared and presented breakfast items in accordance with health and safety standards.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted guests with inquiries about menu options and dietary restrictions.
- Monitored food inventory levels and reported shortages to management promptly.
Realtor
Keller Williams
Hoover, AL
03.2023 - 03.2024
- Coordinated and assisted my team member's open houses and property showings, enhancing client engagement and visibility.
- Utilized CRM software to manage client relationships and track leads effectively.
- Conducted research on local neighborhoods to provide clients with valuable insights and recommendations.
- Collaborated with mortgage lenders to facilitate financing options for prospective buyers.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Maitre D'
P.F. Chang's Bistro
Birmingham, AL
08.2012 - 03.2022
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Trained and mentored new staff on service standards and operational procedures.
- Monitored dining area for cleanliness and ambiance, ensuring compliance with health regulations.
- Collaborated with management on promotional events to drive guest engagement and retention.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation practices
- Stocking
- Consistent warm and helpful demeanor while interacting with our guests
- Utilizing any presented opportunity to make our guests feel seen, welcomed, and important to us
Timeline
Breakfast Attendant
Shree Hospitality
04.2025 - Current
Realtor
Keller Williams
03.2023 - 03.2024
Maitre D'
P.F. Chang's Bistro
08.2012 - 03.2022