Brittany Roton
Sanderson,FL
Summary
Dedicated office coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Receptionist
Robbie's car and truck
01.2015 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area cleave visitors positive first impression.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
12th grade -
Baker County Senior High School
Glen Saint Mary, FL01.2010
Skills
- Customer support
- Computer skills
- Appointment scheduling
- Pricing
- Outbound calling
- Front Desk
- Data Entry
- Organizational Skills
- Multi-line Phone Systems
- Writing Skills
- Microsoft Word
- Computer Operation
- Office Administration
- Communication Skills
- Microsoft Outlook
- English
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Greeting and Seating Clients
- Data inputting
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Professional Demeanor
- Performance Improvement
- Database Administration
- Business Administration
- Project Coordination
- Punctual and Reliable
- Problem-Solving
- Call Answering and Routing
- Microsoft Office
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
- Billing and Invoicing
- Documentation
- Basic Math
- Multi-Line Phone Systems
- Word Processing
- Supply Ordering
- Inventory Management
- Records Management
- 30 wpm Typing Speed
- Referral Coordination
- Intuit QuickBooks
- Scheduling
Languages
English
Professional Working
Timeline
Receptionist
Robbie's car and truck
01.2015 - Current
12th grade -
Baker County Senior High School
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