Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittany Rowland

Macclenny,FL

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

16
16
years of professional experience

Work History

Referral Coordinator

Nemours Children's Health System
03.2013 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Understands patient confidentiality and HIPPA rules.

Access Center Specialist III

Nemours Children's Health System
02.2012 - 03.2013
  • Effectively handled 75+ Inbound specialty related calls on a daily basis.
  • Maintained confidentiality of patients' health and financial information according to HIPAA standards.
  • Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.

Patient Service Specialist II

Baptist Primary Care
01.2008 - 01.2012
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
05.2007

Skills

  • Pre-authorizations
  • Insurance Verification
  • Medical Terminology
  • Multi-line phone proficiency
  • Patient Scheduling
  • Data entry proficiency
  • Organizational abilities
  • Appointment Scheduling
  • Scheduling Software
  • HIPAA Regulations
  • Notetaking and documentation
  • Multi-line telephone operation
  • Epic Systems

Languages

English
Native or Bilingual

Timeline

Referral Coordinator

Nemours Children's Health System
03.2013 - Current

Access Center Specialist III

Nemours Children's Health System
02.2012 - 03.2013

Patient Service Specialist II

Baptist Primary Care
01.2008 - 01.2012

High School Diploma -

Edward H. White High School

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Brittany Rowland