Brittany Rowles
Woodland,PA
Summary
Accomplished professional with a robust background at CNB Bank, adept in customer service and staff management. Expert in event preparation and scheduling, I excel in improving team performance and solving complex problems. Known for resourceful leadership and exceptional time management, I significantly enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Community Office Assistant Manager
CNB Bank
05.2022 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed files, records and other documents to obtain information to respond to requests.
Universal Associate
CNB Bank
11.2017 - 05.2022
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
Cashier
Tractor Supply Company
09.2015 - 10.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Clearfield Area School District
Clearfield, PA06-2017
Skills
- Event preparation
- Call handling
- Scheduling
- Customer Service
- Performance Improvement
- Prioritizing Work
- Staff Management
- Scheduling appointments
- Strong Problem Solver
- Team Bonding
- Complex Problem-Solving
- Time Management
- Resourceful
Timeline
Community Office Assistant Manager
CNB Bank
05.2022 - Current
Universal Associate
CNB Bank
11.2017 - 05.2022
Cashier
Tractor Supply Company
09.2015 - 10.2017
High School Diploma -
Clearfield Area School District
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