Brittany Roy
Graham
Summary
Detail-oriented Pharmacy Technician skilled in prescription processing, medication inventory, and third-party billing. Committed to exemplary patient care and effective team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Safeway
Puyallup
07.2019 - Current
- Processed and filled prescription orders accurately for diverse customer needs.
- Assisted pharmacists in preparing medications and maintaining inventory levels.
- Handled customer inquiries and resolved issues with professionalism and care.
- Collaborated with healthcare providers to clarify prescription information effectively.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Specialize in third-party billing, i.e., Medicaid, Molina, Regence, etc. As well as billing coupons such as Mounjaro, Ozempic, and Jardiance.
- Process claims on discount cards like GoodRx, ScriptSave, and Paramount.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Pharmacy Assistant
Safeway
Puyallup
11.2018 - 07.2019
- Managed inventory by restocking shelves and organizing products.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Helped pharmacy staff prepare medications and fill orders.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Completed daily paperwork associated with filling prescriptions accurately.
- Performed filing, copying, faxing and other clerical tasks.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
Barista
Safeway Starbucks
Puyallup
11.2016 - 11.2018
- Prepared and served high-quality coffee beverages to customers daily.
- Maintained cleanliness and organization of the café area throughout shifts.
- Operated espresso machines and grinders to ensure optimal beverage quality.
- Assisted customers with menu selections and provided product information.
- Handled cash register transactions accurately and efficiently during busy hours.
- Monitored inventory levels and restocked supplies as needed for efficiency.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Cosmetologist
Sport Clips
Puyallup
05.2014 - 05.2015
- Performed various hair services including cutting, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Managed appointment scheduling to optimize service delivery and reduce wait times.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
Cosmetologist
Hair Masters
Puyallup
02.2011 - 04.2014
- Provided personalized beauty consultations to enhance client satisfaction and loyalty.
- Performed various hair services including cutting, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to improve service efficiency and client experience.
- Managed appointment scheduling to optimize service delivery and reduce wait times.
- Developed a loyal client base through excellent customer service.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Education
Safeway Pharmacy Technician Program
07-2019
Cosmetology
Gene Juarez Academy
Federal Way, WA12-2010
Skills
- Prescription processing
- Medication inventory
- Third-party billing
- Customer education
- Drug verification
- Inventory management
Certification
- PTCB
- CPR
Timeline
Pharmacy Technician
Safeway
07.2019 - Current
Pharmacy Assistant
Safeway
11.2018 - 07.2019
Barista
Safeway Starbucks
11.2016 - 11.2018
Cosmetologist
Sport Clips
05.2014 - 05.2015
Cosmetologist
Hair Masters
02.2011 - 04.2014
Safeway Pharmacy Technician Program
Cosmetology
Gene Juarez Academy
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