BRITTANY ROYAL
Daytona Beach,FL
Summary
Devoted, detail-oriented, enthusiastic customer service, data entry and administrative professional with over 17 years of experience. Interested in excelling in the business of healthcare and/or administration. Demonstrates the ability to show initiative in all tasks that have been assigned, frequently being acknowledged and rewarded in the areas of team building, team player, and satisfying customer needs by going above and beyond. Overall goal is to advance on this career in administration by leveraging a position where utilizing past, present and future experiences and overall knowledge to produce longevity at the desired organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Data Entry Clerk
Minto Communities - Florida
03.2018 - Current
- Answered multi-line phone system, routing over 50+ calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Executed processing of buyer contracts and implemented standardized process, reducing contract discrepancies by 100%
- Negotiates with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Manage filing systems, entered data and completed other clerical tasks.
- Accurately verified, registered and processed over 50+ new buyer applications daily.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribe and organize information to assist in preparing speeches and presentations.
Slot Attendant/Slot Machine Technician
Maryland Live! Casino & Hotel
03.2013 - 03.2018
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested over 1500 gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Reset and refilled slot machines with tickets and money daily.
- Took customer bets, paid out winnings and collected losing bets.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Collected fees for services and games, managing $2000 in cash daily maintaining compliance with Maryland State gambling laws.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales by 90%.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Cashed out jackpots of up to $8000 and processed proper tax forms to uphold legal requirements.
- Cleared and cleaned casino tables, bars and machines.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Adjusted electronic and electro-mechanical equipment to verify maximum efficiency.
Administrative Assistant
State Farm
10.2016 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management by 80%.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Manage filing systems, entered data and completed other clerical tasks preventing errors by 100%.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations reducing errors by 100%.
Election Systems Coordinator
Prince George's County Board Of Elections
09.2008 - 11.2012
- Oversaw continuous development of tools and workflows to manage critical business processes.
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity by 100%.
- Collaborated with stakeholders to define and clarify user requirements.
- Researched, recommended and implemented new software to meet business needs.
- Worked with third-party vendor support to address product-related issues.
- Developed data warehousing solutions between software platforms to execute cohesive data information access.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers on voting day.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Administrative Assistant
BODIES: The Exhibition
04.2007 - 09.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels at 100%.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data with 100% accuracy.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Manage filing system, entered data and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency of 100%.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier
CVS Pharmacy
05.2004 - 06.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent (100%) accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues without escalation by 90%.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Lifted up to 60 pounds at once and used forklift to move heavier loads.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Some College (No Degree) - American Sign Language (ASL)
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Crossland High School
Temple Hills, MD06.2006
Skills
- Microsoft 365 Proficiency
- 10-Key Proficiency
- Report Analysis
- Payroll and Benefits Administration
- Adobe Systems Adobe Acrobat
- Google Docs
- Travel Coordination
- Back Office Operations
- Records Management
- CRM Software
- OSHA Compliance
- Virtual Assistance
- Collateral/Inventory Management
- Auditing
- Time Management
- Independent
- Mail Management
- Customer Service
- Meeting Minutes
- Data Entry Documentation
- Intuit QuickBooks
- Cash Deposit Preparation
- Records Management Systems
- Database and Client Management Systems
- ADP Workforce Now
- Set Appointments
- Order Placement
- Data Collection
- Dictation and Transcription
- Medical Terminology
- Contract Agreement Preparation
- SAP
- YouTube
- Negotiation
Certification
MedCA Certified - Phlebotomy - October 10, 2019 - Active
MedCA Certified in Phlebotomy
Enrolled and attended Brevard School of Nursing in Palm Bay, Florida. Completed all course requirements, state testing and received my certification in Phlebotomy on October 19, 2019, which remains active today.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Administrative Assistant/Data Entry Clerk
Minto Communities - Florida
03.2018 - Current
Administrative Assistant
State Farm
10.2016 - 02.2018
Slot Attendant/Slot Machine Technician
Maryland Live! Casino & Hotel
03.2013 - 03.2018
Election Systems Coordinator
Prince George's County Board Of Elections
09.2008 - 11.2012
Administrative Assistant
BODIES: The Exhibition
04.2007 - 09.2007
Cashier
CVS Pharmacy
05.2004 - 06.2006
Some College (No Degree) - American Sign Language (ASL)
The Community College of Baltimore County
High School Diploma -
Crossland High School
MedCA Certified - Phlebotomy - October 10, 2019 - Active
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