Brittany Roy (Kitch)
DeFuniak Springs,FL
Summary
Director of Operations with a proven track record at enhancing operational efficiency and customer satisfaction. Excelled in process implementation and team training, boosting productivity and fostering strong client relationships. Demonstrated expertise in operations management and customer relationship management, driving significant improvements in service quality and operational execution.
Overview
12
12
years of professional experience
Work History
30a Operations Coordinator
Kalos Dwellings
12.2023 - 11.2024
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Worked with vendors to make purchases and reconcile invoices.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Raised property accuracy and accountability by creating new automated tracking method.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized properties.
- Managed laundry sorting, washing, drying, and bag packing.
Director of Operations
Beach Life Vacation Company
09.2019 - 11.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- All Owner Communication to keep all owners happy with the company
- Over all departments housekeeping, maintenance, laundry
- Weekly Payroll
- Responsible for data entry into quickbooks and owner statements
- Processed and did data for all owner statements monthly
- onboarding properties
Director of Operations
Sand Dollar One
05.2013 - 09.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Managed staff of 15 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and bag packing.
- Owner Communcation
- Payroll
Education
High School Diploma -
Freeport High School
Freeport, FL06-2009
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Quality assurance oversight
- Vendor engagement
- Operations management
- Customer relationship management
- Warehouse operations
- Team Training
- Task delegation
Timeline
30a Operations Coordinator
Kalos Dwellings
12.2023 - 11.2024
Director of Operations
Beach Life Vacation Company
09.2019 - 11.2023
Director of Operations
Sand Dollar One
05.2013 - 09.2019
High School Diploma -
Freeport High School
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