Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Rucker

Calumet City,IL

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

NGN Grupo
South Holland, IL
07.2022 - 01.2024
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.

Scheduler

Prairie Oasis
South Holland, IL
02.2022 - 05.2023
  • Developed and maintained a comprehensive nursing schedule to ensure adequate coverage.
  • Monitored staff attendance records and leave requests to identify potential scheduling conflicts.
  • Facilitated communication between nursing staff, management, and other departments regarding scheduling matters.
  • Attended meetings with supervisors and administrators to discuss upcoming events requiring additional staffing resources.

Sanitation

Carl Buddig & Co
South Holland, IL
09.2022 - 01.2023
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Certified Nursing Assistant

St. Francis Hospital
Memphis, TN
03.2019 - 05.2021
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Education

Associate of Arts - Early Childhood Education

Post University
Waterbury, CT
10.2023

High School Diploma -

Madison Shannon Palmer High
Marks, MS
05.2008

Skills

  • Staff Management
  • Operations Support
  • Database Management
  • Organizational Development
  • Problem-Solving
  • Teamwork And Collaboration
  • Scheduling Proficiency
  • Insurance Authorizations
  • Customer Service And Support

Timeline

Sanitation

Carl Buddig & Co
09.2022 - 01.2023

Customer Service Representative

NGN Grupo
07.2022 - 01.2024

Scheduler

Prairie Oasis
02.2022 - 05.2023

Certified Nursing Assistant

St. Francis Hospital
03.2019 - 05.2021

Associate of Arts - Early Childhood Education

Post University

High School Diploma -

Madison Shannon Palmer High

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