Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Brittany Rucker

Brittany Rucker

Eminence

Summary

Dynamic professional with extensive experience at Norton Children Medical Group, excelling in front desk operations and client relations. Proven ability to enhance scheduling efficiency and maintain organized systems. Strong organizational skills and adept in multi-line telephone systems, ensuring exceptional service and satisfaction for all visitors.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Receptionist

Norton Children Medical Group
04.2023 - Current
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated multi-line phone systems, directing calls to appropriate departments and personnel.
  • Developed and maintained filing systems for confidential documents, improving information retrieval efficiency.
  • Implemented scheduling for appointments and meetings, enhancing time management across departments.
  • Resolved client inquiries and complaints with professionalism, contributing to enhanced customer satisfaction levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

CNA

Baptist Health Louisville
01.2022 - 04.2023
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and work areas.
  • Supported healthcare team in implementing patient care plans effectively.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Production Worker

Martinrea Heavy Stamping
01.2012 - 01.2022
  • Operated machinery to assemble products efficiently and safely.
  • Maintained clean and organized workstations to ensure safety compliance.
  • Assisted in quality control inspections to meet production standards.
  • Collaborated with team members to optimize workflow processes.
  • Adapted quickly to new procedures and changes in production schedules.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.

Education

Business /Hr

Blessed Academy
Pleasureville, KY

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • Schedule management
  • Mail handling
  • Typing speed
  • Multi-line telephone systems
  • Mail distribution
  • Technical support
  • Meeting coordination
  • Front desk operations

Certification

CNA

Timeline

Receptionist

Norton Children Medical Group
04.2023 - Current

CNA

Baptist Health Louisville
01.2022 - 04.2023

Production Worker

Martinrea Heavy Stamping
01.2012 - 01.2022

Business /Hr

Blessed Academy

Similar Profiles

CREATE PROFILE