Excel
Brittany Rumley
Kernersville,NC
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager of Operations
SWD Rents/FEDEX
10.2014 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Trained, coached and mentored staff to support smooth adoption of new Route program.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Delivery Driver
FEDEX/MVA Transit
12.2012 - 12.2014
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Protected people and equipment from hazardous materials by using correct procedures.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Kept detailed records of deliveries and money received from customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Successfully avoided time delivery delays by carefully planning best routes.
Correctional Officer
Dept of Corrections
03.2011 - 09.2012
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Interviewed inmates to obtain information and evidence.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
- Coordinated with other law enforcement personnel to exchange information.
- Enforced rules and regulations to maintain order among inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
Maintenance
WSFCS
06.2006 - 02.2010
- Performed cleaning and maintenance duties as directed.
- Reviewed production, quality and maintenance reports and statistics to plan and modify maintenance activities.
- Supervised maintenance and construction projects.
- Performed routine inspections and maintenance.
- Performed equipment maintenance and repairs.
- Performed ongoing maintenance activities.
- Supervised employee performance, preventive maintenance, and safety.
- Assisted in implementation and maintenance of planograms.
- Monitored and controlled maintenance inventory and supplies.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Education
No Degree - Criminal Justice
Forsyth Technical Community College
Winston-salem, NC07.2004
High School Diploma -
East Forsyth High School
Kernersville, NC06.2003
Skills
- Business Analysis
- Logistics Management
- Staff Development
- Operations Management
- Organizational Management
- Data Analysis
- Performance reporting
- Inventory Management
- Health and safety compliance
- Production
- Performance monitoring
- Document Control
- Business Development
- Labor Relations
- Incidents management
- Contract Management
- Workflow Optimization
- Process Improvement
- Business Planning
- Logistics Oversight
- Customer Retention
- Maintenance Planning
- Customer Service
- Financial Management
- P&L Management
- Data Evaluation
- Product Management
- Team Leadership
- Employee relations and conflict resolution
- Budgeting and forecasting
- Cultural Awareness
- Mergers and acquisitions knowledge
- Contract Administration
- Business Intelligence
- Conflict Mediation
- Budget Development and Management
- Cross-functional communications
- Project Leadership
- Operations Monitoring
- Strategic Partnerships
- Performance Management
- Cost reduction and containment
- Case Management
- Cost Reduction
- Stakeholder Relations
- Management
- Negotiation
- CSS
- Data Archiving
- Assignment Delegation
- Data Management
- Work flow planning
- Goal Setting
- Contract Negotiation
- Superb time management skills
- Warehouse Operations
- Fleet Management
- Transportation Management
- Route Optimization
- Staff Training and Development
- Schedule Management
- Strategy Development
- Market Research
- Customer Consultation
- Staff Training
- Route coordination
- Vehicle Maintenance
- Promotional planning
- Operational Oversight
- Vendor Management
- Incident Reporting
- Freight Cost Reporting
- Expense Tracking
- International Freight Management
- Order Management
- Price Structuring
- Documentation
- Shipment Tracking
- Shipping and receiving
- Continuous Improvement
- Distribution Coordination
- Staff Management
- Vehicle Inspection
- Service Coordination
- Inventory Reconciliation
- Quality Control
- Logistics Coordination
- Delivery Scheduling
- Freight Forwarding
- Inbound Cargo Management
- Production Planning
- Equipment Maintenance
- Workforce Management
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained consistent and on-time delivery record with 99.5% of all orders arriving on time or ahead of schedule.
Certification
Qual Certification for DOT
CDL A current License holder
DRO Routesmart observer
TC-77 Scanners
P-fleet Company Gas Cards
V-Track (vedr system in trucks)
My Ground Biz
Program optimizations
Efficiency is the key to success. Created route optimizations to save business money and use drivers to their full potential
Software
Word
V-Track
DRO Routesmart
Work Area Planning
Timeline
General Manager of Operations
SWD Rents/FEDEX
10.2014 - Current
Delivery Driver
FEDEX/MVA Transit
12.2012 - 12.2014
Correctional Officer
Dept of Corrections
03.2011 - 09.2012
Maintenance
WSFCS
06.2006 - 02.2010
No Degree - Criminal Justice
Forsyth Technical Community College
High School Diploma -
East Forsyth High School
Qual Certification for DOT
CDL A current License holder
DRO Routesmart observer
TC-77 Scanners
P-fleet Company Gas Cards
V-Track (vedr system in trucks)
My Ground Biz
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