Brittany Ryan
Melbourne,FL
Summary
Focused Store Manager versed in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising and recruiting, and most importantly, development through leadership of current team members. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Results, productivity, and development focused leader.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Marshalls- TJX
West Melbourne, FL
07.2023 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
Store Manager
Michaels Inc.
Skokie, IL
07.2014 - 02.2022
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Lead the Development team for the district for 3 consecutive years and was chosen for the Zone Development Captain as well.
- Took on the High Potential Role- training for the District Manager level
Assistant Store Manager
Michaels Inc.
Vernon Hills, IL
02.2012 - 07.2014
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Department Manager
Michaels Inc.
Vernon Hills, IL
05.2009 - 02.2012
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Sales Associate
Michaels Inc.
Vernon Hills, IL
11.2005 - 05.2009
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Business Management
Trinity International University
Deerfield, ILSkills
- Employee Supervision and Motivation
- Verbal and Written Communication
- Store Merchandising
- Team Building and Leadership
- Performance Evaluation and Monitoring
- Team Leadership
- Management Team Building
- Decision Making
Accomplishments
- Leader and mentor throughout the district for 5 years as Store Manager
- Lead the Development Captainship for the district, taking all High Potential hourly managers and leading them through a course to aid them in reaching the next level in their career
- Lead training store for 3 years where all new salaried managers train for 4 weeks at a time
- Consistent Exceeds Expectations Reviews due to performance based results and team development
Timeline
Assistant Store Manager
Marshalls- TJX
07.2023 - Current
Store Manager
Michaels Inc.
07.2014 - 02.2022
Assistant Store Manager
Michaels Inc.
02.2012 - 07.2014
Department Manager
Michaels Inc.
05.2009 - 02.2012
Sales Associate
Michaels Inc.
11.2005 - 05.2009
Business Management
Trinity International University
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