Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Ryans

Sandy Level,VA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Preschool Teacher

Kids Clubhouse
11.2023 - 01.2024
  • Designed engaging lesson plans to support early childhood development and foster learning environments.
  • Implemented daily activities that encouraged social interaction and teamwork among preschoolers.
  • Assisted in assessing children's progress through observation and documentation of developmental milestones.

Cashier

Harbor Freight Tools USA
03.2013 - 10.2013
  • Assisted customers with inquiries and product selections to enhance overall shopping experience.
  • Handled cash management tasks, including balancing cash drawers at start and end of shifts.
  • Implemented effective communication skills to resolve customer complaints promptly and professionally.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

Home Depot
03.2012 - 02.2013
  • Supported promotional activities by informing customers about ongoing sales and special offers.
  • Adapted quickly to new procedures, demonstrating flexibility in a fast-paced retail environment.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

StarTek
01.2011 - 02.2012
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed customer complaints with empathy, improving service recovery strategies.
  • Collaborated with team members to streamline communication processes, reducing response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
06-2029

High School Diploma -

Franklin County Highschool
Rocky Mount, VA
06-2004

Skills

  • Classroom management
  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management skills
  • Eager to learn
  • Team collaboration
  • Customer service excellence
  • Written and verbal communication

Timeline

Preschool Teacher

Kids Clubhouse
11.2023 - 01.2024

Cashier

Harbor Freight Tools USA
03.2013 - 10.2013

Cashier

Home Depot
03.2012 - 02.2013

Customer Service Representative

StarTek
01.2011 - 02.2012

Bachelor of Arts - Psychology

Southern New Hampshire University

High School Diploma -

Franklin County Highschool

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