Brittany Rylander
Albuquerque
Summary
Dedicated Customer Service Associate known for having great organizational skills. Experienced at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Safelite Solutions
05.2022 - Current
- Answered inbound calls to facilitate customer service.
- Processed claims for multiple insurance companies by accurately entering information.
- Directed callers to appropriate departments for efficient processing of their needs.
- Coordinated and scheduled service appointments while promoting additional products/services.
- Completed relevant training courses including cyber-security, by participating in virtual sessions and online modules.
Server/Restaurant Hostess
Neighbors Westside Bar and Grill
09.2020 - 03.2022
- Greeted guests and sat customers at tables or in waiting areas.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff, to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take party reservations, for large parties.
- Answered phone inquiries, also took takeout orders (via phone and 3rd party tablets such as doordash and postmates).
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Layoff
03.2020 - 09.2020
Current employee at the time had laid off employees due Covid-19
Line Cook
Applebee's Grill + Bar
10.2018 - 03.2020
- Operated fryers according to instructions to maintain safety and food quality.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Set up and performed initial prep work for soups, sauces and salads.
- Cooked food according to recipes or personal judgment and experience.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
Home Health Aide
Circle Of Life Home Care
11.2022 - Current
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Sales Associate
Dillard's
10.2017 - 03.2018
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Customer Service Representative
Preventive Pest Control
04.2015 - 10.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Upsold products and services to address customer needs and maximize sales.
- Made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance such as automatic billing.
- Scheduled appointments
- Managed Technicians routes
Education
High School Diploma -
Grants High School
05.2005
Skills
- Customer Service, 10Years
- Data Entry
- Call Handling, including handling customer complaints
- Multi-tasking & organization
- Appointment Scheduling
- Dining Crew Workflow Optimization
- Seating Assignment Preparation
- Cash Handling
Timeline
Home Health Aide
Circle Of Life Home Care
11.2022 - Current
Customer Service Representative
Safelite Solutions
05.2022 - Current
Server/Restaurant Hostess
Neighbors Westside Bar and Grill
09.2020 - 03.2022
Layoff
03.2020 - 09.2020
Line Cook
Applebee's Grill + Bar
10.2018 - 03.2020
Sales Associate
Dillard's
10.2017 - 03.2018
Customer Service Representative
Preventive Pest Control
04.2015 - 10.2017
High School Diploma -
Grants High School
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