Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Sahli

Federal Way,WA

Summary

Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Spoke Care Navigator

Northwest Integrated Health
Lakewood, WA
03.2020 - Current
  • Intake and onboarding new patients
  • Insurance Verification
  • Cross trained receptionist
  • Patient Advocate
  • Scheduling
  • Billing and payments received
  • GPRA management
  • Data entry
  • Trained new employees proper operational procedures, functions, and explained company policies.


Waitress and Catering

Famous Dave's Bar-B-Que
Redding, CA
01.2014 - 01.2019
  • Greeted new customers, discussed specials and took drink orders
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Prepared Restaurant for Opening and Closing
  • Catered for large companies and holiday parties
  • Managed money and took payments by using cash registers and credit card machines to cash out customers


Hostess and Waitress

Black Bear Diner
Redding, CA
06.2011 - 01.2014
  • Greeted new customers, discussed specials and took drink orders
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Provided friendly, courteous service to create memorable moments for guests
  • Cleared dishes and glassware quickly following each course
  • Maintained flexible work schedule to meet event needs
  • Used cash registers and credit card machines to cash out customers

Education

Diploma -

Fortuna Union High School

General Education

Shasta College
Redding, CA

Associate of Science - Nursing

Green River Community College
06.2024

Skills

  • Fully Trained in Epic Programs
  • Microsoft and Excel trained
  • Shift management
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Knowledge of Community Services and Programs
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Resolving Problems
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Providing Information and Resources

Timeline

Spoke Care Navigator

Northwest Integrated Health
03.2020 - Current

Waitress and Catering

Famous Dave's Bar-B-Que
01.2014 - 01.2019

Hostess and Waitress

Black Bear Diner
06.2011 - 01.2014

Diploma -

Fortuna Union High School

General Education

Shasta College

Associate of Science - Nursing

Green River Community College

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Brittany Sahli