Brittany Sampson
Jacksonville,USA
Summary
Proficient and caring nursing team member offering over 6 years of customer service experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Nurse Practicum
Brooks Rebilitation
01.2024 - 05.2024
- Assisted with passing medications, drawing vials, administering meds via enteral tubes, insert catheters, etc.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Performed regular rounds to check on well-being of patients.
- Participated in team meetings to discuss patient progress and plan for care.
Student Nurse Practicum
Wekiva Springs Center
12.2023 - 01.2024
- Assisted with basic care needs of the clients
- Worked alongside experienced nursing professionals to learn new procedures.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Participated in group therapy and substance abuse counseling with several patients.
- Observed multiple mental health disorders/conditions correlating with our mental health studies.
- Observed patient behavior and reported changes to nurse in charge for resolution.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
Student Nurse Practicum
Episcopal Children Service
11.2023 - 12.2023
- Assisted the program personnel with basic needs for the children
- Observed children for a variety of disabilities correlating with our Pediatrics studies.
- Provided excellent care for diverse groups of children, catering to individual needs and cultural backgrounds.
- Promoted language development through storytelling, songs, and engaging conversations.
- Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.
- Identified different disorders, diseases, and conditions as studied.
- Contributed to the cleanliness of the facility by performing routine maintenance tasks such as sanitizing surfaces.
- Built strong relationships with families through open communication channels and attending community events together.
Student Nurse Practicum
Mayo Clinic Hsopital
07.2023 - 09.2023
- Assisted nurses in a variety of clinics
- Worked alongside experienced nursing professionals to learn new procedures.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Assisted nursing personnel with drawing up vaccines/medications.
- Assisted with several medical procedures such as a routine pap smear, Covid-19 screenings. administering a pregnancy test, and testing for a variety of sexually transmitted diseases.
- Participated in team meetings to discuss patient progress and plan for care.
Student Nurse Practicum
Orange Park Rehabilitation And Nursing Home
04.2023 - 06.2023
- Assisted with patient care including toileting, feeding, and ambulating.
- Assisted patients with daily living activities, promoting independence and dignity.
- Observed experienced nursing personnel administer medications and treatments.
- Supported nursing staff by performing routine tasks such as taking vitals and documenting patient information.
- Worked alongside experienced nursing professionals to learn new procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Customer Service Representative
Walmart.com
10.2022 - 05.2023
- Assisted clients via call/chat assistance.
- Assisted clients with online returns, online ordering, Walmart membership concerns, or occasional complaints
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Freedom Mortgage
09.2021 - 01.2022
- Assists clients with making payments for their mortgage
- Assists clients by explaining their escrow changes and advances
- Assists clients with any questions or concerns they may have.
Customer Service Representative
Interactive Resources-UF Health
08.2020 - 09.2020
- Assisted clients by scheduling appointments via a variety of health care providers.
- Assisted providers with urgent messages pertaining to post-operation care, new developments, etc.
- Assisted medical supply companies with referrals for durable equipment for clients.
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
Pop Healthcare
05.2019 - 12.2019
- Assists clients with scheduling assessments for wellness assessments
- Assisted Registered Nurses with routing for patient wellness visits.
- Assisted Registered Nurse by documenting and uploading in-home assessments, documented durable medical equipment, transferring methods used by patient, and ADL accessibility.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Assisted patients with any medical questions concerning their Fl Blue plan.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, and insurance.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
Customer Service Representative
Igenios Health-Insight Global
09.2017 - 03.2019
- Assists clients with scheduling assessments for wellness assessments
- Assisted Registered Nurses with routing for patient wellness visits.
- Assisted Registered Nurse by documenting and uploading in-home assessments, documented durable medical equipment, transferring methods used by patient, and ADL accessibility.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Assisted patients with any medical questions concerning their Fl Blue plan.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, and insurance.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
Education
Licensed Practical Nurse - Practical Nursing
Jersey College
Jacksonville, FL06.2024
Some College - Psychology
Florida State College At Jacksonville
Jacksonville, FL10.2016
High School Diploma -
Paxon School/Advanced Studies
Jacksonville, FL06.2016
Skills
- Medication Administration
- Team Collaboration
- Compassionate communication
- Patient support
- Emotional Support
- Clinical judgment
- Patient records
- Documentation
- Patient Advocacy
- Customer Service
- Problem-Solving
Certification
- Certified CPR/BLS Provider-2023
Timeline
Student Nurse Practicum
Brooks Rebilitation
01.2024 - 05.2024
Student Nurse Practicum
Wekiva Springs Center
12.2023 - 01.2024
Student Nurse Practicum
Episcopal Children Service
11.2023 - 12.2023
Student Nurse Practicum
Mayo Clinic Hsopital
07.2023 - 09.2023
Student Nurse Practicum
Orange Park Rehabilitation And Nursing Home
04.2023 - 06.2023
Customer Service Representative
Walmart.com
10.2022 - 05.2023
Customer Service Representative
Freedom Mortgage
09.2021 - 01.2022
Customer Service Representative
Interactive Resources-UF Health
08.2020 - 09.2020
Customer Service Representative
Pop Healthcare
05.2019 - 12.2019
Customer Service Representative
Igenios Health-Insight Global
09.2017 - 03.2019
Licensed Practical Nurse - Practical Nursing
Jersey College
Some College - Psychology
Florida State College At Jacksonville
High School Diploma -
Paxon School/Advanced Studies
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