Brittany Sanchez
Las Vegas,NV
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Specialist
State Farm Insurance Inc
San Diego, CA
03.2021 - 01.2022
- Promoted virtual collaboration through effective remote work strategies.
- Achieved high levels of accuracy in daily tasks while ensuring efficient operations.
- Responded to customer service inquiries swiftly, delivering exceptional support.
- Applied advanced technical expertise to diagnose and resolve intricate problems effectively.
Operations Manager
Saks Fifth Avenue OFF 5th
San Diego, CA
02.2017 - 02.2021
- Directed operations team in freight merchandising to enhance efficiency and productivity.
- Developed and optimized standard practices, reducing labor expenses significantly.
- Conducted employee training sessions to maximize team performance and productivity.
- Ensured compliance with regulatory and company policies to uphold workplace safety standards.
Sales Manager
Kohls Department Store
Chula Vista, CA
10.2009 - 02.2017
- Streamlined workflow in sales department through effective process changes.
- Oversaw daily operations, supervising staff to maintain productivity.
- Developed and presented monthly sales performance reports to management.
- Trained and mentored junior sales personnel to enhance team success.
- Resolved customer complaints related to sales and service promptly.
Education
High School Diploma -
Hilltop High School
Chula Vista, CA06-2002
Associate of Science - Business Management
Southwestern College
Chula Vista, CASkills
- Remote collaboration
- Typing proficiency (60 WPM)
- Active listening
- Time management
- Positive attitude
- Microsoft Word and Excel
- High-pressure performance
- Technical troubleshooting
- Customer service
Timeline
Remote Customer Service Specialist
State Farm Insurance Inc
03.2021 - 01.2022
Operations Manager
Saks Fifth Avenue OFF 5th
02.2017 - 02.2021
Sales Manager
Kohls Department Store
10.2009 - 02.2017
High School Diploma -
Hilltop High School
Associate of Science - Business Management
Southwestern College
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